Acer C720 and C740 Swollen Batteries

sndwyer
sndwyer Member Posts: 1 New User
edited November 2023 in 2018 Archives
We are a school that has 138 of the C720 and 540 of the C740 chromebooks. Almost every one of them that I service has some battery swelling, and they are starting to get bad enough that now they are coming in with touchpads that can't be clicked because the battery is pushing it up. Is there a solution from Acer for this? Is it possible to get the batteries replaced as mass defective?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    sndwyer 
    This thread has already been escalated to the concerned Acer team. Kindly wait for them to take a look at this thread and respond.
    You can also send a private message to Acer-Manny with the serial number of your device so that the concerned team can check the case notes and help you address your concerns. https://community.acer.com/en/messages/add/Acer-Manny 
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hi sndwyer,


    Sorry to hear that you’re having problems with the Chromebooks batteries, I have sent you a PM requesting the information that I need to have a Premier Customer Advocate follow up and help with this matter.


    Thanks,

    Acer-Manny 

  • Jim457
    Jim457 Member Posts: 1 New User
    Is Acer issuing any relief for the swollen battery issues in the Acer Chromebook C730 series?
    In a school district with multiple units showing the issue and expect the rest to start showing soon.

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hi Jim457,


    Sorry to hear this, please reply to the PM sent for follow up.


    Thanks,

    Acer-Manny