My helios 300 either keeps freezing, or shutting down. (Predator G3-571)

AndrewY04
AndrewY04 Member Posts: 1 New User
edited November 2023 in 2018 Archives
I got this laptop in July of 2017, and has served me well for my new laptop. I got it thinking I could use it to not only game, but take it to school sometimes. But sometimes there are problems. A few minutes ago (and this has been happening for the past week) I lightly shook the laptop when I went to get into bed. It was a light shake on the display area, and then all of the sudden windows freezes, and lines scatter across the screen. I had to force shutdown and when I restarted the lines went away and all the windows opened back up like nothing happened. There have been some cases all last week where I would lightly shake it and then I would have to hold battery reset to get it to work again or else I would not get a charging light nor get it to boot. I don't know if it has something to do with the motherboard where if I lightly tap on the screen area it would freak out, because there was one point where I lightly shook it again and a line started to appear at the bottom of the LCD and then I just thought it was another problem with the laptop, but it went away when I restarted. My idea is either a software,driver,display area, or the motherboard. My laptop hasn't run out of it's time for it's warranty but I would like to not send it in to Acer, I would rather know what is wrong, and keep using my laptop for as long as possible.

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