How to change my Acer aspire E5-521-23KH back to Acer

JAM27
JAM27 Member Posts: 3 New User
edited August 2023 in 2018 Archives
I was having issues with my laptop so in order to factory reset it k had to have a recovery disk so I used my Dell computer that runs on Windows 8  so now laptop has Dell stuff instead of Acer. How do I fix it?

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    JAM27 said:
    I was having issues with my laptop so in order to factory reset it k had to have a recovery disk so I used my Dell computer that runs on Windows 8  so now laptop has Dell stuff instead of Acer. How do I fix it?
    you might have to order acer recovery media from acer store. store.acer.com
    Click on 'Yes' to accept my comment as answer
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If you used a Dell Recovery DVD with Dell drivers & installed it on the Acer laptop, that would set up incompatibilities, with a BSOD or a halt in the installation.  It is not clear what has been installed.
    If the recovery partition is still intact, try doing this.
  • JAM27
    JAM27 Member Posts: 3 New User
    Thank you for responding to my question. I have tried that but it says I need a installation disk or usb.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon