helio 300 - Dolby audio is facing some problem after windows 10 update....

TarunKumarc
TarunKumarc Member Posts: 2 New User
edited November 2023 in 2018 Archives

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited November 2018
    TarunKumarc 

    Please check if you have any pending windows updates.
    To check for updates now, select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

    Please uninstall and reinstall the audio adapter driver and check the issue. Right-click on the Start button on the taskbar and then click Device Manager.
    Expand the section that needs the drivers, Right-click othen click Uninstall device option. 
    When you get the following confirmation dialog, select Delete the driver software for this device check box and then click Uninstall button. Once the driver is uninstalled, reboot your computer once and let windows install the driver.

    You may  click on download to save the file, then open the downloaded folder and install it, After installing the driver, if the "Dolby" option is still not displayed, open the downloaded folder and you will find the Dolby application in the  PCEE4 folder. Install the "Dolby" application file and it should wok fine (Audio_Realtek_6.0.1.7954_W10x64_A.zip\Audio_Realtek_6.0.1.7954_W10x64\PCEE4)

    Select your model and download the audio driver package : 
    https://www.acer.com/ac/en/US/content/drivers

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