Textures in the game doesn't load properly.

ludvik95
ludvik95 Member Posts: 1 New User
edited August 2023 in 2018 Archives

Hi everyone, on Friday I installed the latest The Sims 4 Expansion Pack which came with a new city. I'm having a textures loading issues in that city since the install. The background "unplayable" parts of the city doesn't fully load. See attached pictures. I've already tried repairing game, complete reinstallation and some steps I've been advised by EA support team. None of these helped.

I have Acer Aspire E5-551 laptop with AMD A10-7300 processor and AMD Radeon R6 Graphics with RAM 8GB and OS: Windows 10. I have installed all the latest drivers, I checked multiple times. 

Can someone please help me, I play The Sims 4 a lot and I meet game requirements as well. I've been always playing on the highest graphics without any problem. So please if someone can help me how to solve this. 

Thank you very very much! 


Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    (1) Uninstall any non-Microsoft anti-virus or anti-malware programs. Microsoft defender is all you need. (2) Make sure control panel power plan is set to high performance. (3) Laptop must be plugged in on a nearly fully charged battery when playing this game (4) What EA technical support section did you use for this problem so I can see their responses? https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en

    Jack E/NJ

    Jack E/NJ