H340 console won't load

Garamand
Garamand Member Posts: 2 New User
edited March 1 in 2019 Archives
Having sat there quietly for years doing its stuff my H340 has suddenly stopped working.  It reboots OK, I get all blue lights, I can see it on the network and get to files and folders in Windows Explorer but I can't communicate with it.  The console page opens but is blank.  I can RDP onto it but just get an empty holding page with WHS logo and nothing else.  I uninstalled Connector and attempted to reinstall but that now fails telling me the Back Up service is not running.  Does anyone have any ideas on how to recover?  Thanks.  

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Garamand,
     Please try these basic troubleshooting steps to see if this fixes your issue.
    For this take out the charger if connected and press and hold the power button till all lights are off.
    Have a look at the bottom of the laptop. Search for a tiny pin hole with a battery symbol by the side of it. If you see the pin hole, take a paper clip and press and hold it down for 30 seconds.
    If you do not see the pin hole, then simply press and hold the power button for 30 seconds and let go.

    Do try  performing BIOS default now.
    Steps to follow.
    1) Press and hold power button to make sure all lights are off.
    2)Now press power button just ones and keep tapping F2 (tap,tap)about 10-15 times till the bios screen doesnt load up.
    3) Ones in BIOS, Press F9 one time and hit enter.
    4) Press F10 one time and hit enter.
    This will restart your computer  .
     Then try working on computer . Let me know if this fixes your issue

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Garamand
    Garamand Member Posts: 2 New User
    Thanks Kamalika but this isn't a laptop.  Problem is with EasyStore H340 server.  Best regards,