updated BIOS to 1.11 and now keyboard lights switches off automatically even on AC.

anuraagkhare2121
anuraagkhare2121 Member Posts: 35 Die Hard WiFi Icon
edited November 2023 in 2018 Archives
I have a nitro 5 AN515-42, i recently updated my BIOS to latest 1.11 by downloading from support page and now my keyboard lights switches off when left unused for a short time even on AC power supply.( earlier it was like this only on battery power).any fix??

Best Answer

  • Wisnialuk6
    Wisnialuk6 Member Posts: 6

    Tinkerer

    Answer ✓
    Customer service said that this is not an error only this feature introduced to extend the life of the keyboard backlight.

Answers

  • OK! Enter the bios and press f9 to restore the bios settings to factory defaults. Then press f10 to save on exit! That way you will correct any bug that was present!
    Verify that the problem persists when you disable fast start up:

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  • anuraagkhare2121
    anuraagkhare2121 Member Posts: 35 Die Hard WiFi Icon
    OK! Enter the bios and press f9 to restore the bios settings to factory defaults. Then press f10 to save on exit! That way you will correct any bug that was present!
    Verify that the problem persists when you disable fast start up:

    will try it to see if it solves anything. thanks
  • AumShanti
    AumShanti Member Posts: 18 Troubleshooter
    this did not help me. i moved from v1.08 to v1.11, now keyboard lights have a timeout dimmer, when previously it did not.
  • Put the notebook in high-performance power options and see if the problem remains!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AMDKilla
    AMDKilla Member Posts: 57 Devotee WiFi Icon
    I can confirm this is a bug with version 1.11, it's already doing my head in after 20 minutes!
  • Enter the bios and press the f9 key, so that the bios is restored and so is also a bug that is present! Then press f10 to save on exit and see if the problem is solved!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AMDKilla
    AMDKilla Member Posts: 57 Devotee WiFi Icon
    F9 in the BIOS does not fix it, it's not a setting issue, but a bug in the BIOS file itself. Power management settings in Windows will not change this as it happens outside of Windows too (like while in the BIOS menu itself).
  • It seems like there is really a problem in the bios! However I would now try to disable fast start up in the power options and then turn off the notebook to reset the battery! Press the pinhole for five seconds and then leave the notebook off for five minutes! Check if the keyboard problem still remains!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AMDKilla
    AMDKilla Member Posts: 57 Devotee WiFi Icon
    I've now downgraded to version 1.10 and the keyboard backlight works as expected. Obviously someone made a change in the 1.11 that forgot the AC check or something :tired_face:
  • Wisnialuk6
    Wisnialuk6 Member Posts: 6

    Tinkerer

    Answer ✓
    Customer service said that this is not an error only this feature introduced to extend the life of the keyboard backlight.
  • OK! But they should leave this function specified in the bios changelog!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AMDKilla
    AMDKilla Member Posts: 57 Devotee WiFi Icon
    Customer service said that this is not an error only this feature introduced to extend the life of the keyboard backlight.
    Like Apple nerfed CPU performance to protect battery life? As suggested above, it needs to be in the changelog. I still disagree with it extending the life, as LED's are usually expected to have a 50,000 hour life. At 10 hours a day, that's over 13 years! It should just be an option in the BIOS, same as the timeout length.

    Not to mention that customer services departments don't always actually talk to development and engineering departments, but have good contact with PR representatives!
  • Wisnialuk6
    Wisnialuk6 Member Posts: 6

    Tinkerer

    a guy from the customer service office said that too many laptops were coming back with a broken keyboard backlight