Battery life went from days, to hours. How can I fix this?

pete0
pete0 Member Posts: 7

Tinkerer

edited March 18 in 2018 Archives
There are countless battery issue posts on the internets, trying just about every solution didn't help, and I'm out of patience and ideas at this point, so I need to post my issue here. Typically my Liquid Zest Plus runs for a couple of days before I need to charge it, but last weekend it went from days to hours (100% charge to 0% in about 6hrs). Battery monitoring shows mostly phone idle & screen as sucking juice, but it still manages to drains to zero in record time, even over-night. I've done a factory reset as nothing else was working, and initially went back to normal, but now it's gone back to hours of battery life.

I'm not installing any battery hogging games, I don't even have a single game installed currently. I have Google Photos, Google Fit, Gmail, Tasker, Whatsapp, and a couple other random apps.
At first I thought it was a Play Store issue, because apps were downloading to 100% but then hanging there instead of installing, but even now I can install from the Play Store but the battery still drains quickly.
My screen is very low brightness at all times, it only goes bright when using the camera and gallery apps.
Wifi and bluetooth is disabled over-night using Tasker.

I bought my mother the exact phone, at the same time, and she hasn't had any issues even-though she has Facebook, Messenger and many more apps than I have currently. What can I do at this point? Purchasing a new phone is a bit out of the question and this phone is barely a year old still.

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Pete0,
    It looks like your phone is draining off the charge very soon. Or in other words not holding charge. Since you have tried all troubleshooting please contact acer support as it looks like a battery hardware issue.
    http://www.acer.com/worldwide/support/


    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!