Dolby audio Problem - Helios 300 PH315-51

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  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
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    JackE said:
    Already tried and it didnt work. It says an error.
  • JackE
    JackE ACE Posts: 44,555 Trailblazer
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    Ney10  What's the error say? Jack E/NJ

    Jack E/NJ

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
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    JackE said:

    That.
  • JackE
    JackE ACE Posts: 44,555 Trailblazer
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    OK. Open File Explorer. Click on the xxxxxxx(C:) folder to open it. In the search bar on the right, enter "dax2_api_release_x64.msi" without the quotes. It will take quite some time to complete the search. If it finds the file, double click on it. Jack E/NJ 

    Jack E/NJ

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
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    JackE said:
    OK. Open File Explorer. Click on the xxxxxxx(C:) folder to open it. In the search bar on the right, enter "dax2_api_release_x64.msi" without the quotes. It will take quite some time to complete the search. If it finds the file, double click on it. Jack E/NJ 
    Still gives the same error..
  • JackE
    JackE ACE Posts: 44,555 Trailblazer
    edited November 2018
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    Yes, but does the search find the dax2_api_release_x64.msi file? If yes, how many instances of this file did it fine? Jack E/NJ
    PS: You also must delete the current Dolby before trying to install the new version.

    Jack E/NJ

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
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    JackE said:
    Yes, but does the search find the dax2_api_release_x64.msi file? If yes, how many instances of this file did it fine? Jack E/NJ
    PS: You also must delete the current Dolby before trying to install the new version.
    It only shows 1 dax2_api_release_x64.msi
  • JackE
    JackE ACE Posts: 44,555 Trailblazer
    edited November 2018
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    Open File Explorer again. This time look in the C:\Program Files\ & C:\Program Files(x86)\ folder for  Realtek\audio sub-folders that might have DAX2\ or Dolby\ sub-sub folders. Jack E/NJ

    Jack E/NJ

  • lilAE
    lilAE Member Posts: 31 Enthusiast WiFi Icon
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     i have a this error afeter install dax2_api_release_x64.msi 
  • JackE
    JackE ACE Posts: 44,555 Trailblazer
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      If dolby was working  OK before, then don't try to install dax2_api_release_x64.msi .  If not, start a new thread as this one is almost 3 yrs old.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi lilAE,

    May I know the full model name of your unit.