My Predator G3-571 freeze BIOS while installing samsung 860evo SSD

gsdung
gsdung Member Posts: 6

Tinkerer

edited November 2023 in 2018 Archives
I decided to buy a 2.5" samsung 860 evo SSD to upgrade my laptop but a problem came up. My laptop did not recognize new ssd so i tried to boost Bios to check and it freezed my computer at black screen. Unplug the ssd and the bios works well, i tried update the bios to the latest 1.2 but nothing changed. I tried to swap mine with a cheap Colorful ssd of my friend and it worked, the problem only happen when i installed samsung ssd on my G3-571.  Is there a solution for this ? I tried google but nothing significant show up. 

Answers

  • Does your bios have the function of switching the rst with optane mode to ahci? Have you already clicked on load setup defaults and then turned off the notebook to add ssd? How to test ssd 860 evo on your friend's notebook?
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  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    use the free  samsung magician software to check if there is any firmware update for your ssd.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • gsdung
    gsdung Member Posts: 6

    Tinkerer

    Does your bios have the function of switching the rst with optane mode to ahci? Have you already clicked on load setup defaults and then turned off the notebook to add ssd? How to test ssd 860 evo on your friend's notebook?
    Thank you for reply. No, i do not find any way to change my sata mode in bios, the only thing it let me is turning on and off the port. I have not done any setup since i think it is not compulsory to install a ssd. My friend own a PC, i just simply plug my ssd into his PC ( which is using a colorful ssd) and his PC just recognized it straight up, mine has no problem with his ssd as well.
  • gsdung
    gsdung Member Posts: 6

    Tinkerer

    use the free  samsung magician software to check if there is any firmware update for your ssd.
    Since my laptop refused to take the ssd i highly doubt that it will work but thank you for your advice. I will give it a try :) 
  • Make sure that disabling fas start up in power options resolves the problem:

    I would also follow the tip of colleague @Deejay_tech!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2018
    Are you using the latest bios update ? check with acer support if is there a new update if so update it also try to load bios default settings and try the ssd again see if it gets recognized in the bios this is a really weird one which i never saw before either your ssd has a really old firmware not supported by your G3 bios or some bug with the bios lastly maybe a cmos reset would solve it for that you would need to open the laptop and remove/disconnect the cmos battery if any seals on any screw holes don't do it it will void warranty if no seals you may go ahead but carefully


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  • gsdung
    gsdung Member Posts: 6

    Tinkerer

    Make sure that disabling fas start up in power options resolves the problem:

    I would also follow the tip of colleague @Deejay_tech!
    Just try it and nothing changes. Device managers fail to detect new ssd, samsung magician software does the same as well. I tried to access Bios once again and it keeps me at blackscreen while the keyboard lights still on.
  • gsdung
    gsdung Member Posts: 6

    Tinkerer

    xapim said:
    Are you using the latest bios update ? check with acer support if is there a new update if so update it also try to load bios default settings and try the ssd again see if it gets recognized in the bios this is a really weird one which i never saw before either your ssd has a really old firmware not supported by your G3 bios or some bug with the bios lastly maybe a cmos reset would solve it for that you would need to open the laptop and remove/disconnect the cmos battery if any seals on any screw holes don't do it it will void warranty if no seals you may go ahead but carefully
    My bios version is released on 12-October so i do not think it's outdated, the 860 evo is just new this year so i do not think it is outdated as well. I will skip on cmos reset since it's quite tricky and im not that handy person lol. At this point i think i will just return my ssd to get other brands.
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    did you try samsung magician software in another m/c ? obviously it will not work on your mc mc since the ssd ss not detected.

    install this ssd in another machine the
    n instal magician software in that and then check for any firmware updates for the samsung ssd.
     
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • gsdung
    gsdung Member Posts: 6

    Tinkerer

    did you try samsung magician software in another m/c ? obviously it will not work on your mc mc since the ssd ss not detected.

    install this ssd in another machine the
    n instal magician software in that and then check for any firmware updates for the samsung ssd.
     
    I did not have time to try, sunday was my only free day. I decided to return my ssd, it is not worth my time. Thank you for your help mate :D
  • Did you check if it was possible to exchange for another ssd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)