Acer "Authorised" service center screwed my Helios 300 PH315-51. Please Help.

I purchased Helios 300 PH315-51 last month. It has a stuck pixel on the screen. So i created case id and went to service center. I had to give them my laptop to work on it. After few days i got call that laptop is ready to take. I went there and picked my laptop. The worst thing (due to acer's policy) laptop screen wasn't replaced.

Now here comes the real worst part, service center did format my ssd including windows. they installed new copy of windows. which doesn't resemble the original windows that came with laptop. They also partitioned my HDD and added some movies and songs in that drive. They also installed quick heal antivirus in it cause they have some tie up with that company.

Does acer authorise this?

if anyone from service center is reading please help. Here in india no-one really cares from acer's side.

Now that they have installed all the softwares from acer site the windows looks kind of as the old one which came with laptop. But as of they are not replacing the screen i was planning to return the laptop from where i purchased it. But thanks to so called "Authorised" Service Center i can't return it. why you ask, good question.

here we go, if i restore the windows, it will be like OEM barebone windows, it won't be having all the predator softwares or themes or lets say touch the original preinstalled windows had.

From the first day of purchasing "my first laptop" i'm frustrated and thanks to indian parents i'm so depressed that i threw my parent's money on this not so good service providing company.

if someone from acer is reading or anyone please help me.

Accepted answers

JackE

If the LCD screen only had few pixels that were either stuck on or off, then I doubt the screen would be replaced. However, if it was a large number of failed pixels confined to a noticeable area on the screen, then it probably means the screen was somehow subjected to a mechanical blow that resulted in physical damage to the pixel in this area. Unfortunately physical screen damage isn't covered by warranty. It's possible the stuck pixels were not due to physical damage or failure but due to updates that can be reversed by an ALT+F10 cold boot reset. This depends on whether or not the hidden ACER partition was wiped. Jack E/NJ

xapim

After i read all this from the beginning it's very clear that the supposed acer authorized service center are just a bunch of incompetents who do not have an idea of what they are doing at all i would had been fuming also as i have seen so many incompetents working in IT repair shops i could have done the job better myself but the issue here is the warranty and any personal data lost due to the drive format when it was a screen issue at least try to get some compensation out of it try to take it as high as you can do not give up as acer main office should have knowledge about this in my opinion this is a really serious issue and acer should take it serious and run background checks when it comes to assign repair companies authorization for repairing their devices really this situation is really a joke to me i would sue that company if i could

All comments

Krut03

xapim said:

Krut03 said:

Krut03 said:

got the same windows. All the predator applications are absent. Dolby too is absent.

already did. result is mentioned.

so the partition is there right ? that means if you state it's not the same as u had it they when they formated you hdd and deleted the factory recovery partition they got the wrong model (windows) installed in yours after they screwed it i would fight until they had it fixed properly with the right windows version with all the software for you model as it came from factory

yes. i'm fighting. But, after installing windows, if any of the software is missing and if let them know about this, what they are telling me is, "ok sir. we will download it and gonna install it on your laptop."

and i'm trying to tell them if restore my laptop, all the software will be gone, there will be only barebone windows.

when i tell them this, these guys tell me, "sorry sir. this is the recovery we got from acer office.we can't do more than this."

Krut03

what is this NAPPHDD.

Acer sent an engineer to my home and he is using this software in uefi/bios (idk).

But, it constantly failing.

Krut03

this error is now popping up.

JackE

@Krut03 I now suspect that the center either loaded your original drive with a Win10 setup and hidden recovery partition meant for another model, or the drive itself was replaced with another drive already pre-loaded for another model.

I have no idea what the engineer is trying to do for you right now but it looks to me like he's trying to fix a corrupted drive. I don't think that's the problem. The problem seems to be that the system on the drive isn't meant for your model.

Jack E/NJ