Password help

Elysse03

My daughter has an acer laptop and can't remember the password to get into the laptop is there any way to change it without password disc USB drive

Kamalika

Hi Elysse03,
In windows 10 laptops, if she used to log into the computer using a microsoft account,(Eg:Elysse03@live.com) and that password she has forgotten, then she can simply login to the Microsoft account in another computer and change password there.
Then come back and restart this computer and Ola she is good to go.
 However if its a local account like only her name (eg: user name is Elysse03)
 Then she will have to do a full factory reset to go back to day 1 settings . All data will be lost. It will be like a brand new computer where she can use a new account.
Steps to do factory reset.
Press and hold the power button to shut down completely.
Now Press and hold down the Alt key in the keyboard and while you are still holding it down, press the power button just 1 time and with another finger immediately keep tapping F10 about 10-15 time, till it says "Please wait " on the screen.
Note: Make sure you are holding down the alt key all through the process. 
 Ones you see Please wait, let go of all the keys.
 New page will come,and choose Troubleshoot.
Reset the PC.
Remove my files
fully clean the drive
 Reset the PC.
( Make sure to connect the charger to computer as it takes a lot of time.).
  The computer will restart a couple of times in process of reset.
Ones done your  daughter can set it up again.
  Please let me know if this resolved your issue.

Elysse03

Thankyou will give it a try it might be tomorrow now her uncle who knows a bit more about computers is going to come round in so confused as to how it's not linked with her email I must have set it up wrong thanks again I will let you know once I have tried it 😁

Kamalika

Hi Elysse03,
Thanks for your prompt reply. I hope that the steps fixes the issue. Please let me know tomorrow.

wis

Here is an an explanation of how to reset the Microsoft account password. If you daughter did not set up a Microsoft account initially, the password reset would be unavailable. In that case she has only a local account, which means that a factory reset will be necessary.

RachelZ

The same problem is mentioned in this post. Retrieving passwords or installing CDs using Microsoft accounts is the first solution you should consider. If your computer does not recognize the disc, you can use the reset password on Acer Laptop without disk method, such as Safe Mode, Netplwiz, etc.