I have a New top of the range Telstra Smart Modem but for some reason my Laptop will not connect

Sandy1951
Sandy1951 Member Posts: 1 New User
edited August 2023 in 2018 Archives
The Laptop is showing Wi Fi on but will not connect to the internet hooked up friends Laptop connected no worries plus Iphone has Connected can anyone help please?

Answers

  • thamahes2018
    thamahes2018 Member Posts: 174 Skilled Fixer WiFi Icon
    Hi Sandy1951, Please follow this trpoubleshoot steps
    Open Command prompt in admin and type ipconfig and hit enter
    Check for the IP address  which start from 192... and if you are niot getting any IP address than follow this steps
    open the command prompt and type netsh winsock  reset and restart the computer
    Try to connect to internet and if issue didn't resolve  than uninstall the wireless driver from device manager and make sure not to delete the driver and box should be uncheck. Please reply to comment if you need any help.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Check that you've installed the modem correctly.

    https://www.youtube.com/watch?v=mGfq0WjzqiQ