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Well good to know that you used the battery reset process . Additionally please try this following step .
Uninstall and reinstall battery driver.
When on the desktop screen, press the windows logo key + X (on keyboard).
Click on device manager from left panel.
Click on arrow on the side of battery. Now right click each and click uninstall( make sure to UN-CHECK delete driver if that is checked as we dont want to delete any driver.
Ones done restart computer to have a fresh driver for battery installed.
Then perform BIOS default after this.
For that shut down computer.
Now press power button one time and keep tapping F2 on the keyboard for 10-15 times to enter BIOS.
Press F9 one time and hit enter.
Then press F10 one time and hit enter.
This will restart your computer.
Please make sure that computer is not plugged into charger all the time.
Please let me know if this fixed your issue.
If I answered your question, please mark my post "accept" to make it easier for others to find the answer!