my Nitro 5 battery is defective?

DaPann
DaPann Member Posts: 1 New User
edited November 2023 in 2018 Archives
last night i played a game while plugged in, after playing i noticed it was fully charged so i thought of playing again tommorow.. so i packed my laptop to the bag and went to sleep. 
today i wanted to do some playing so i grabbed the laptop from the bag and pressed the power button, i pressed and hold it a lot of times now. it wasnt booting in so i grabbed the a/c adaptor and plugged it in, when it booted, i was suprised to see it was 0% . Its quite strange since i 100% this laptop only to find out that its 0% now. its only 3 days old, please help

my unit is a nitro 5 ryzen 5 variant

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    DaPann 
    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

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