Hello guys I have a Acer Aspire 5333 And I notice over the past weeks the sound stop working

Richous
Richous Member Posts: 2 New User
edited March 2024 in 2018 Archives
I have tried almost everything to solve the issue but its the same problem I uninstall and reinstall my drivers I check to see if the volume is muted and its the same I also hear like a fan running through the speakers eventually when I start playing music I hear like the sound coming on and start crackling and as  the bass in the music about to come on the speaker chip out I need help please 

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Richous,
     Since you have already tried uninstalling and reinstalling sound driver from the device manager, please try to update driver from the device manager  and check if that fixes the issue.
    Press windows logo key + X on keyboard.
    Click on device manager.
    Click on sound right click and update automatically.
    Restart computer ones done
    Please let me know if this fixes the issue

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi @Richous,

    It looks like hardware issue. before that just try to reinstall the drivers from acer site.
    https://www.acer.com/ac/en/US/content/drivers
    Accept if its Helpful.   B)
  • Richous
    Richous Member Posts: 2 New User
    I update the drivers and the same thing happen only thing is that like when I put the volume at 7 it will play but if I put it above seven it start to crackle and couple seconds after there's no sound after....not even my earphone port not playing when I put in the earphone the same crackling sound comes from the earphone same like the laptop internal speaker I really need help

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    edited November 2018
    Hi Richous,
    Thanks for your response. Please try these following steps . If you are facing sound issue in anything you play, but if its a particular site or song then there can be a software issue.For all others try the following steps.
    1) Check if sound card is installed properly.

    Open Device Manager, double-click Sound, video and game controllers to expand that category. If a sound card is listed, you have one installed. Laptops and tablets do not usually have sound cards. Instead, they have integrated sound processors, which appear in the same category in Device Manager.

    See if it is working properly. If Device Status shows that the device is working correctly, the problem showing up is due to sound settings, the speakers, or the cables.


    2)Setting the right default speakers.

    Type ‘Sound’ in search and select ‘Settings’. Choose ‘Sound’. Under the Playback tab section, you will find multiple audio devices; appearing as speaker, followed by the name of the device. You will also observe that the default device shows a green check beside it, labeled as Default if you have multiple devices.


    If the wrong audio device is listed as the default audio device, simply choose the correct device and click ‘Set Default’ button. Restart your computer.If the issue still prevails its best to run the sound troubleshooter.

    3) Sound and audio troubleshooter.

    Press Win+X in combination and selecting Control Panel. Then, under System and Security click Find and fix problems. Or else, simply right-click on the Speaker icon in the Taskbar notification area and select Troubleshoot sound problems to open the Sound and Audio Troubleshooter.

    When done, choose ‘Hardware and Sound’ and click on ‘Troubleshoot audio recording‘ link. 

    Make sure to check the box next to Apply repairs automatically, and click Next to start troubleshooting.


    If all these steps do not fix then we will have to do a factory reset. However by doing that all your data will be lost.

    So please try these steps first and let me know if the issue is resolved or not.


    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!