Display went black on Predator Helios 300 PH315-51

RageCA
RageCA Member Posts: 4 New User
edited November 2023 in 2018 Archives
Hi, I just got this laptop 2 weeks ago and the display went black and won't turn on. I was downloading some games on steam and left it there for an hour and when I came back the laptop was in sleep mode. Tried waking the laptop and the screen flash for a brief second and went black. Tried restarting the laptop but it didn't work. I connected the laptop to my tv via HDMI and it works only the screen is not working. Please help. I read the forums already and was told that there is a bios problem? (Idk) Malaysian here.

Answers

  • RageCA
    RageCA Member Posts: 4 New User
    Btw, my laptop was manufactured on 19/7/18 so I think that the latest firmware has been installed
  • JackE
    JackE ACE Posts: 45,175 Trailblazer
    Probably stuck in sleep or hibernation mode. Press & hold the power button for at least 5 seconds or till the laptop shuts completely off. Then try turning it back on again. Jack E/NJ

    Jack E/NJ

  • RageCA
    RageCA Member Posts: 4 New User
    JackE said:
    Probably stuck in sleep or hibernation mode. Press & hold the power button for at least 5 seconds or till the laptop shuts completely off. Then try turning it back on again. Jack E/NJ
    I already tried that the laptop turns on but the screen flickers and turns black. Product defect I guess?
  • JackE
    JackE ACE Posts: 45,175 Trailblazer
    >>>I just got this laptop 2 weeks ago>>>Product defect I guess?>>>

    Or maybe loose or defective video ribbon cable. I wouldn't fool with it since you just got it. Either try to return it to the seller for an exchange or refund ASAP if still within their return time limit or arrange for a warranty repair. Jack E/NJ 


    Jack E/NJ