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Acer Swift 3 Keyboard - Some keys not working

I've had the Acer Swift 3 model for about 7 months now and for the past week or so, there is a problem with the keyboard where the Left Shift+S combo doesn't work like when I want to type capital S. The keys work by themselves and the Shift button works with every other key, but only not with the S key. This is also only with the left Shift button and not the right. The onscreen keyboard also has the same problem so it's not a hardware problem looks like. I'm so confused on what to do here. 

The + button on top of my numpad also doesn't work but on starting the laptop, it suddenly works randomly where it keeps typing +++++++ in my password field. This is only during that time though.

I don't have any past restore points to go back to so should I go to the Service Center? This seems like only a small annoyance but should I still take the laptop there?

FAQ & Answers

  • Rudy21Rudy21 Posts: 1,322ACE Pioneer
    JJM said:
    I've had the Acer Swift 3 model for about 7 months now and for the past week or so, there is a problem with the keyboard where the Left Shift+S combo doesn't work like when I want to type capital S. The keys work by themselves and the Shift button works with every other key, but only not with the S key. This is also only with the left Shift button and not the right. The onscreen keyboard also has the same problem so it's not a hardware problem looks like. I'm so confused on what to do here. 

    The + button on top of my numpad also doesn't work but on starting the laptop, it suddenly works randomly where it keeps typing +++++++ in my password field. This is only during that time though.

    I don't have any past restore points to go back to so should I go to the Service Center? This seems like only a small annoyance but should I still take the laptop there?
    Make sure the keys are not stuck. 

    Then try the below steps.

    > Unplug all the cables and shutdown the device. 
    > Flip the computer upside down and look for a tiny pinhole with battery symbol next to it. 
    > Use a paper clip or any suitable tool. 
    > then insert the tool and press and hold it for 30-50 sec

    Post this check if everything works. In addition to this check the keyboard language added. If the keyboard language is not as what you expect then change the KB language to the desired one. 

    https://www.windowscentral.com/how-change-your-keyboard-layout-windows-10
    Click on 'Yes' if the comment answers your question
    Hit 'Like' if you find the answer helpful!  :)  :)
  • JJMJJM Posts: 2Member New User
    I tried this and it's the same issue. Although a few days back the keys suddenly worked for a while without doing anything, but they soon went back to the same problem.

    I've also started experiencing sudden slowness of the laptop for a few minutes at a time recently where the cursor is really slow to move and during this period, the touchpad doesn't register a click unless I physically push the touchpad down rather than just the usual tap. Haven't got this behaviour yet again after the recent battery reset.
  • Rudy21Rudy21 Posts: 1,322ACE Pioneer
    JJM said:
    I tried this and it's the same issue. Although a few days back the keys suddenly worked for a while without doing anything, but they soon went back to the same problem.

    I've also started experiencing sudden slowness of the laptop for a few minutes at a time recently where the cursor is really slow to move and during this period, the touchpad doesn't register a click unless I physically push the touchpad down rather than just the usual tap. Haven't got this behaviour yet again after the recent battery reset.
    i would recommend you to contact acer support to get this issue rectified while its still under warranty. Because the issue is intermittent and if something like this repeats post the warranty time it would be difficult to get it serviced. 

    Its good to get the benefits of warranty while its still good. 
    Click on 'Yes' if the comment answers your question
    Hit 'Like' if you find the answer helpful!  :)  :)
  • rishabhjainrishabhjain Posts: 1Member New User
    edited August 15
    I'm facing a similar issue .I bought Acer swift 3 in December 2018 and within 7months it already has so many problems ..the keyboard is not working the brightness is not working and hard disk failed .On calling upon the service center technical engineer he said the keyboard caught moisturizing ..never heard of it before and never had that problem before in any of the laptops I've used before..I feel I've wasted my 72000 investing in this laptop .It's not worth buying Acer laptops .Bad experience.


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