acer keyboard only works in bios acer e1-531

dontae213
dontae213 Member Posts: 6 New User
edited August 2023 in 2018 Archives
hi, I have an acer e1-531 and my keyboard and mouse only works when I'm in the bios. i tried all different os and even upgraded the bios. any ideas anyone?

Best Answer

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    >>> i tried all different os >>>

    What was the original factory installed operating system if any? What operating systems have you tried? Jack E/NJ


    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    >>> i tried all different os >>>

    What was the original factory installed operating system if any? What operating systems have you tried? Jack E/NJ


    Jack E/NJ

  • dontae213
    dontae213 Member Posts: 6 New User
    I got it with windows 8 but ive tried 7, 8 and 10. all give same result
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Have you tried to reset it to a factory fresh Win8.x state by using the ALT+F10 cold boot method shown in the video below? Jack E/NJ

    https://www.youtube.com/watch?v=IFuWwuc2oH4

    Jack E/NJ

  • dontae213
    dontae213 Member Posts: 6 New User
    no recovery files were found. it was clean wiped
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>upgraded the bios.>>>

    (1) What BIOS firmware version number did you use? (2) What was on it initially? Jack E/NJ

    Jack E/NJ

  • dontae213
    dontae213 Member Posts: 6 New User
    Its now at 2.2, it was 1.7 before
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    (1) Was it v1.07 initially, not 1.7?

    (2) What was the original factory Windows version?

    Jack E/NJ

    Jack E/NJ

  • dontae213
    dontae213 Member Posts: 6 New User
    I honestly am not sure
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Can you post a screenshot of the BIOS BOOT tab? Jack E/NJ

    Jack E/NJ

  • barlasr
    barlasr Member Posts: 3 New User
    Hey OP :)
    did you get a solution to this? I have the same issue, same specs.
    Anyone have any ideas? I do not want to reset to factory settings, just get the keyboard working again!
    Any helpful suggestions gratefully received¬!
    :)
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    barlasrTry uninstalling the KB driver in Device Manager. Exit without reinstalling. Then reboot and let Windows redetect KB and reinstall the driver, Jack E/NJ

    Jack E/NJ

  • barlasr
    barlasr Member Posts: 3 New User
    Thanks Jack, good idea. I tried it though and it just re installs teh faulty keyboard which shows in device manager as running on an 'RF Controller' !! There is no RF controller as far as I know. Looking at the drivers closely, it seems as though there is one from AVG antivrus that might be causing this. I dont want to uninstall AVG to get my keyboard back! Anyone have any ideas on how to fix this?
  • barlasr
    barlasr Member Posts: 3 New User
    That is a keyboard driver from AVG
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>I dont want to uninstall AVG to get my keyboard back! Anyone have any ideas on how to fix this? >>>

    You can't always get what you want. So uninstall it anyway. Windows Defender, Security updates and Malicious software tool are all that is needed or work properly nowadays. The rapidfire Win10updates are making 3rd party antimalware like AVG, McAfee, Norton, Malwarebytes etc more trouble than they're worth. Jack E/NJ 

    Jack E/NJ