Windows Feature Update 1803 won't install on R7-371T

2greggs
2greggs Member Posts: 4 New User
edited November 2023 in 2018 Archives
I bought this laptop 3yrs ago fully expecting it to last for 5 years for my son.  However since April, I have been unable to update the OS.  Keeps failing on the 1803 Windows 10 feature update.  Windows 10 Home 64-bit.  I have googled and spent hours resetting the OS, fixing Windows Update, running various commands, all to no avail.  If anyone has a solution, please let me know.  Otherwise I guess it's back to HP or Dell who seem to support their hardware and Windows better.  We are pretty disappointed, but my son uses Apps and since he can't reinstall them from the store after we reset this PC (keeps saying to update to latest Windows version), this hardware isn't much use anymore.  Thanks.

PS.  The Windows path a lot of people mention as the solution for the Toshiba SSD problem also fails to install.

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    I was researching the error 0x000021a and indicate that this error can be triggered by a third party program like norton or mcafee that are installed on the notebook! Go to uninstall or remove programs and uninstall all programs and restart:

    Then press windows + r and type msconfig. Go to services, hide all microsoft services, and disable all services and restart:

    Try updating windows again!
    If it does not work, go to this site: https://drp.su/en and update all drivers and then try to update windows! No need to install programs or cleaning protection!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    There is an even more current version of windows 10 which is version 1809! It brings improvements in startup speed and fixes many bug. However I recommend that if you want to upgrade to this version, you should also back up your files!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Your notebook is compatible with the windows version 1803! First back up your files as it is very likely that they will be deleted after the windows update!
    Then do a disk cleanup:

    Try restarting the windows update service:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 2greggs
    2greggs Member Posts: 4 New User
    Thank you for the response. I will give this a try and update you with the results.
  • 2greggs
    2greggs Member Posts: 4 New User
    Disk Cleanup and restarting Windows Update did not help.  Tried it twice. Tonight the laptop went into an infinite loop blue screen with error 0x000021a.  I am in process of resetting the PC.  I'm pretty sure that will leave me right back where I was only several patch levels back.  Any more suggestions before I throw this paper weight out and buy a new one?  My son needs something for school and I am running out of time.  Thanks.


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    I was researching the error 0x000021a and indicate that this error can be triggered by a third party program like norton or mcafee that are installed on the notebook! Go to uninstall or remove programs and uninstall all programs and restart:

    Then press windows + r and type msconfig. Go to services, hide all microsoft services, and disable all services and restart:

    Try updating windows again!
    If it does not work, go to this site: https://drp.su/en and update all drivers and then try to update windows! No need to install programs or cleaning protection!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 2greggs
    2greggs Member Posts: 4 New User
    Thank you.  Last night, I saved files to my own laptop, then I managed to boot into (F2?) menu and then ran Reset PC from there (for the 3rd time).  This time it seemed to be a more complete reset to factory defaults.  After that, I got a prompt to update the OS.  From there a wizard checked compatibility (it passed) and took me through downloading and installing 1803.  It succeeded!  I don't know what was different about this reset, but everything is working now.  All I have left to do is uninstall the McAfee trial and install my licensed Norton suite.  I wish I knew what caused this in the first place, but will never know.   Just glad to not have to shop for a new device.  
  • It is possible that disk cleanup has helped to restore your computer properly! It is only a guess, but it may have solved your problem, since when restoring the notebook to the factory defaults, the hd is not formatted, which makes the files they had before restoration still remain in HD! Disk cleanup has deleted old and unnecessary files!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    There is an even more current version of windows 10 which is version 1809! It brings improvements in startup speed and fixes many bug. However I recommend that if you want to upgrade to this version, you should also back up your files!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)