Acer laptop not able to detect HDD on Bootup, Pleaseeee Help!!!

2»

Answers

  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    Something wrong with the USB ports and/or installation boot stick if its gpt fat32. Have we tried all three USB ports yet? Both warm & cold boots? Jack E/NJ

    Jack E/NJ

  • Shadow747
    Shadow747 Member Posts: 12

    Tinkerer

    See if this file helps you:
    I recommend you explain to your customer that the notebook comes with a serial of windows 10 recorded on the bios! You can even install windows, but as colleague @JackE said, the current models are being produced to work on windows 10!
    Its funny because i cant even get it to boot past the bios, im starting to get repulsed by acer products
  • Activate the f12 function in bios and then click exit and saving or f10! Immediately press f12 and select the pendrive! Could you take a picture of the boot settings in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    edited October 2018
    @egydiocoelho he said earlier >>>i can even press F12 to go directly to a boot manager but it doesnt detect the live usb either anyways >>>

    The GP'T FAT32 installation stick isn't showing up, hence my questions about trying the other USB ports and warm vs cold boot or maybe another stick even though it allegedly works in other computers. Jack E/NJ

    Jack E/NJ

  • So either it is setting the pendrive the wrong way, which is more likely, or the usb ports are in trouble! It may also be that it is not changing boot mode to uefi, because according to the service guide, this model has both uefi mode and legacy mode:

    You must also disable the secure boot by creating a password in the set supervisor password and then press f10 to save on exit! I think he is not familiar with uefi mode!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shadow747
    Shadow747 Member Posts: 12

    Tinkerer

    So either it is setting the pendrive the wrong way, which is more likely, or the usb ports are in trouble! It may also be that it is not changing boot mode to uefi, because according to the service guide, this model has both uefi mode and legacy mode:

    You must also disable the secure boot by creating a password in the set supervisor password and then press f10 to save on exit! I think he is not familiar with uefi mode!
    It doesnt let me change UEFI mode, its greyed out and not selectable option, i also already set the bios password and switched secure boot off
  • Can you hit a photo of the bios boot? Have you tried converting the pendrive to gpt and formatting it in fat32? Look:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    >>>It doesnt let me change UEFI mode, its greyed out and not selectable option, i also already set the bios password and switched secure boot off >>>

    Are you 100% sure that you entered the BIOS menu with the password. Changing UEFI cannot be done until you have exited and saved the BIOS password setting. Then rebooted and entered the BIOS menu again but with the password. Jack E/NJ 

    Jack E/NJ

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If the client has already set the password, hopefully (s)he wrote it down.  If not, foiling UEFI security is a taboo topic in these fora; but there is no reason why you cannot search for a video in which the presenter has a thick Russian accent.