Microphone is not working, How can I fix that ?(Acer Aspire A515-51G)

Jodhayash

In recording devices, two devices are listed :- Microphone Array(Default) and stereo mix but does not respond to any sound. I've also tried uninstalling the device from device manager and reinstalling the audio driver from acer website but it doesn't seem to work. Any possible solutions that might fix this ?
Thanks

brummyfan2

Hi,
Go to Sounds settings and click "Restore defaults" and see whether it resolves the problem, please post your laptop model and the Sound driver version.

Jodhayash

@brummyfan2 Restoring Defaults didn't work......
my laptop model is Acer Aspire A515-51G
and sound driver :- 

brummyfan2

Hi,
Go to Acer support site, download the driver for your model which is 6.0.1.8451,  uninstall the current Audio driver and install the downloaded driver and see whether it helps.
https://www.acer.com/ac/en/GB/content/support-product/7244?b=1

Jodhayash

@brummyfan2 I've installed driver v 6.0.1.8451 but still it's not working

brummyfan2

Hi,
Go to Device manager, expand Audio inputs and outputs, right click Microphone, click Properties and go to Driver tab, uninstall the driver, reboot and let Windows install the driver.

Jodhayash

@brummyfan2 same result... it's not recognizing any input sound also when i connect my earphones to analog jack, Earphones's mic doesn't work too

brummyfan2

Hi,
System files may have got corrupted, please try running sfc /scannow command and then if that doesn't fix the problem, run Dism/ restorehealth command and see whether it fixes the problem, the instructions for running the commands are in this link:https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/

Inka123

@brummyfan2 Hi I have one problem and that is my microphone is not working and when I go to record a voice and when I play games can you help me please would be grateful

Inka123

@brummyfan2 Hi I have one problem and that is my microphone is not working and when I go to record a voice and when I play games can you help me please would be grateful

DJS1960

To add to the above questions - I have the same laptop, setup as suggested in the above, which I agree is the correct settings. I actually have reloaded Win 10 clean installed, de-activated auto Win 10 hardware driver updates in system settings, loaded all the drivers from the Acer downloads page ( used link as given above in a earlier post). I also tried using the microsoft standard  sound driver. Both the nicrosoft and Acer driver works fine with Win 10 Microphone recorder, and I can record and playback. With SKYPE, when using the Acer or the Microsoft driver, only static noise in the background, with my voice extremely soft. I changed the microphone sensitivity and gain settings, it's just not working in sKYPE with the correct device settings in SKYPE. With a external Webcam, all works fine. And with the above complains with this specific Acer notebook, I get the impression that there may be an issue with this specific notebook ? Or a mismatch between Skype and the Acer  microphone ? Any one out there has a similar experience, as I am out of ideas ? Unfortunately I deleted the recovery partition to reload the Acer standard setup, as I normally prefer to use a Win 10 clean install with no extra's.

SBA1

I had the same problem.  Uninstalled and reinstalled audio driver and this didn't help.  Press ctrl+alt+delete, click on task manager, and click on services.  Scroll down to Windows Audio, right click and press restart.  Do the same for Windows Audio Endpoint Builder.  This worked for me!

Steve_Miller

I had same problem due to Windows Privacy settings I made when setting up the machine for my wife to use.
See this thread:
https://answers.microsoft.com/en-us/windows/forum/all/new-windows-10-update-made-my-new-microphone-not/73e3c056-b28e-4592-8587-80ba5cafcf8b

gbselect

@SBA1 it worked for me also. Cheers!!

javedkhan2727

Jodhayash said:

In recording devices, two devices are listed :- Microphone Array(Default) and stereo mix but does not respond to any sound. I've also tried uninstalling the device from device manager and reinstalling the audio driver from acer website but it doesn't seem to work. Any possible solutions that might fix this ?
Thanks

Jodhayash said:

In recording devices, two devices are listed :- Microphone Array(Default) and stereo mix but does not respond to any sound. I've also tried uninstalling the device from device manager and reinstalling the audio driver from acer website but it doesn't seem to work. Any possible solutions that might fix this ?
bro can u tell me how did u solve that microphone problem ? i have same problem with my acer nitro 5.

Keneqpj17

i have same problem with my acer nitro 5, can someone help me fix it?

Lucas007

I had this problem for hours, and here is what solved it for me.  The first time you plug something in, it asks you what device you just plugged in.  I guess I had picked headphones, not headset years ago and clicked "don't ask me again".  I had to uninstall and re-install the audio drivers using windows update.  When I plugged in my headset, it asked me what device is was, and I chose headset.  Problem solved.  Totally ridiculous that these hidden settings can cause so many problems.

Manny-Acer_Retired

Possible solution shared by user Tremito

The thread is closed due to its age, if you still have problems with your computer, I invite you to ask a new question or open a new thread so that the users of the Acer community can try to guide you.

Thank you,

Acer-Manny