I have Acer aspire 7741

System
System Member Posts: 4,569 Seasoned Practitioner WiFi Icon
edited November 2023 in 2018 Archives

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  • lil_caution
    lil_caution Member Posts: 1 New User
    I have Acer aspire 7741. My battery got damaged and was not working so I took it out and I was using the adapter direct. I used it for some days and the screen went off whiles the power was on so I turned it off and restart it again after few minutes and it was working well. The next day I turned it on but screen was off. Please kindly assist me.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Troubleshooting steps:
    1) Connect television to laptop & turn both on.
    2) If TV image is normal, check for a loose connection between the laptop screen & the motherboard.  If there are no loose connections, consider screen replacement.
    3) If TV screen is black as well, drain all power from the laptop by disconnecting the charger.  Press & hold the power button for 20 seconds.  Reconnect the charger.  If the laptop screen is still black, proceed to next step.
    4) Re-seat or replace the 2 RAM sticks.  If this does not work, professional help will be required.