Audio Driver Problem After Windows Update.

OVGBI

I restarted my Laptop(Helios 300) and windows automatically updated, after the update audio was not working on my laptop

so i check my audio and only found this one...

i tried checking the driver for updates..

Kamalika

Hi OVGBI,
Some of the windows updates does effect the sound on a laptop. This mainly happens because either 
Windows has disabled your audio device  or
Your system does not have the latest device drivers.
 Please try the following steps to fix your issue.
1) Press Windows logo key + X key .
2) In the box that appears Click on Device manager from the left panel.
3)Click on system devices
4)Right click on (Intel(r)Smart Sound Technology(Intel R SST/audio controler) and click properties.

5)Then click on Driver tab,  If the driver version is 9.21.0.3755, you have the driver that was sent to you incorrectly.

6)Click Uninstall Device. You will get a popup asking if you want to remove the driver too, as shown.

7) Make sure to UN-CHECK the check box that says Delete the driver software as we DO NOT WANT TO DELETE any driver.

Once its uninstalled restart your computer to check. This should fix your issue.

Please let me know if this helped.

Kamalika

Hi OVGBI,
 Thanks for your response.
No issues. Please click on uninstall device .

6)Click Uninstall Device. You will get a popup asking if you want to remove the driver too, as shown.

7) Make sure to UN-CHECK the check box that says Delete the driver software as we DO NOT WANT TO DELETE any driver.

Once its uninstalled restart your computer to check. Let me know what happens . If this fixes your issue.

Red-Sand

Install the Realtek driver from Acer's driver download page on their website.

OVGBI

Red-Sand said:

Install the Realtek driver from Acer's driver download page on their website.

i downloaded it and ran the setup, and nothing happened it didn't add anything in the device manager...

Commodore_1995#

Make sure the sound card is hidden:

OVGBI

egydiocoelho said:

Make sure the sound card is hidden:

Yes it was hidden, so what should i do now?

Commodore_1995#

This error appears when the device is disconnected! Try deactivating and activating again!

OVGBI

egydiocoelho said:

This error appears when the device is disconnected! Try deactivating and activating again!

i don't have the option to deactivate, should uninstall device then reinstall it?

Kamalika

Hi OVGBI,
Some of the windows updates does effect the sound on a laptop. This mainly happens because either 
Windows has disabled your audio device  or
Your system does not have the latest device drivers.
 Please try the following steps to fix your issue.
1) Press Windows logo key + X key .
2) In the box that appears Click on Device manager from the left panel.
3)Click on system devices
4)Right click on (Intel(r)Smart Sound Technology(Intel R SST/audio controler) and click properties.

5)Then click on Driver tab,  If the driver version is 9.21.0.3755, you have the driver that was sent to you incorrectly.

6)Click Uninstall Device. You will get a popup asking if you want to remove the driver too, as shown.

7) Make sure to UN-CHECK the check box that says Delete the driver software as we DO NOT WANT TO DELETE any driver.

Once its uninstalled restart your computer to check. This should fix your issue.

Please let me know if this helped.

Kamalika

Hi OVGBI,
As per your post, please UNINSTALL device. 
Just make sure that if it says to delete driver, uncheck the box as shown in the previuos diagram and then click UNINSTALL.
Then restart computer and check.

OVGBI

my Driver Version is not as you mention, but this driver still has an error (code 43)

Kamalika

Hi OVGBI,
 Thanks for your response.
No issues. Please click on uninstall device .

6)Click Uninstall Device. You will get a popup asking if you want to remove the driver too, as shown.

7) Make sure to UN-CHECK the check box that says Delete the driver software as we DO NOT WANT TO DELETE any driver.

Once its uninstalled restart your computer to check. Let me know what happens . If this fixes your issue.

XFrankinsteinX

Kamalika said:

Hi OVGBI,
Some of the windows updates does effect the sound on a laptop. This mainly happens because either 
Windows has disabled your audio device  or
Your system does not have the latest device drivers.
 Please try the following steps to fix your issue.
1) Press Windows logo key + X key .
2) In the box that appears Click on Device manager from the left panel.
3)Click on system devices
4)Right click on (Intel(r)Smart Sound Technology(Intel R SST/audio controler) and click properties.

5)Then click on Driver tab,  If the driver version is 9.21.0.3755, you have the driver that was sent to you incorrectly.

6)Click Uninstall Device. You will get a popup asking if you want to remove the driver too, as shown.

7) Make sure to UN-CHECK the check box that says Delete the driver software as we DO NOT WANT TO DELETE any driver.

Once its uninstalled restart your computer to check. This should fix your issue.

Please let me know if this helped.

Yeh Thanks Buddy that helped me alot 

ockinator

I am getting this on a newer SP513-53N laptop and even after uninstalling and deleting drivers, it puts it back in after restart (intel smart sound....). It doesn't give me an opportunity to replace the drivers.