Problem in customer care service

Dhirendra

Dear Acer, 
i Purchased a Laptop Acer Aspire S A515-51G-5621 From Paytm On 4-oct-2017 and it was deliver on 7-oct-2017. i was just warred free. whenever i ask to acer support  for warranty time. they told me that 12-oct-2018 is the last date till that day you can extend your laptop warranty. i did not see invoice of laptop. couz i was thinking that acer support was telling me right information. even i checked my laptop warranty on acer partner network wedsite. where we can put our laptop snid and we can check warranty. there also it was showing 12-oct-2018. but on 12-oct-2018 when i try to extend my laptop warranty on shopacer.co.in it was showing warranty expired. i was shocked. then i talk to customer care they told me - please drop a mail 

acersupport@in.aegisglobal.com, AIL.ShopAcer@acer.com, Ail.enquiries@acer.com i drop the email. but i could not get any reply. now i call on customer care they told me your product is out of warranty product. please tell me what is my fault. if you say (to bought acer laptop this your fault ) then i agree. or see. please find Attachment. for the prof and also check email.

wis

Often deadlines can be confusing to users.  "By" expiration date can mean acting before 12/Oct./18 & no later than 11/Oct./18. 

The third email address is for sales related matters.  Perhaps you will have better luck in one of the regional offices, rather than the corporate headquarters in Bangalore.

You may try going in person to the closest office & find a kindly middle age woman to help you. Women in general are more accommodating & older women are more knowledgeable. Try to be professional in your demeanor to bring out the best qualities of the Acer employee.  Courteous persistence is another useful tool.