Problem in customer care service

Dhirendra
Dhirendra Member Posts: 3 New User
edited August 2023 in 2018 Archives
Dear Acer, 
i Purchased a Laptop Acer Aspire S A515-51G-5621 From Paytm On 4-oct-2017 and it was deliver on 7-oct-2017. i was just warred free. whenever i ask to acer support  for warranty time. they told me that 12-oct-2018 is the last date till that day you can extend your laptop warranty. i did not see invoice of laptop. couz i was thinking that acer support was telling me right information. even i checked my laptop warranty on acer partner network wedsite. where we can put our laptop snid and we can check warranty. there also it was showing 12-oct-2018. but on 12-oct-2018 when i try to extend my laptop warranty on shopacer.co.in it was showing warranty expired. i was shocked. then i talk to customer care they told me - please drop a mail 
acersupport@in.aegisglobal.com,
AIL.ShopAcer@acer.com,
Ail.enquiries@acer.com

i drop the email. but i could not get any reply. now i call on customer care they told me your product is out of warranty product. please tell me what is my fault. if you say (to bought acer laptop this your fault ) then i agree. or see. please find Attachment. for the prof and also check email.

Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Often deadlines can be confusing to users.  "By" expiration date can mean acting before 12/Oct./18 & no later than 11/Oct./18. 
    The third email address is for sales related matters.  Perhaps you will have better luck in one of the regional offices, rather than the corporate headquarters in Bangalore.
    You may try going in person to the closest office & find a kindly middle age woman to help you. Women in general are more accommodating & older women are more knowledgeable. Try to be professional in your demeanor to bring out the best qualities of the Acer employee.  Courteous persistence is another useful tool.
  • Dhirendra
    Dhirendra Member Posts: 3 New User
    nothing was confusing. it seems like you are confusing. i see the detail on acer web site. that was 12/Oct./18. and i was trying to purchase on11/Oct./18 and 12/Oct./18. they only know how to lie.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If you vent your spleen on those who offer a helping hand, there will be zero help in short order.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi Dhirendra,

    I am sorry to hear you're having problems.  Unfortunately this community is not a direct portal to customer service, the warranty is also based on your original POP (Proof of purchse),  Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Acer moderators read the various topics posted here and you will notice that some may interact with members when appropriate. But primarily we want the community to be a place where members can exchange their own advice and ideas.

    We recommend you contacting your local Acer support line for better assistance: 
    https://www.acer.com/ac/en/IN/content/service-contact


    Thanks,
    Acer-Manny