auto shutdown after bios update?

emmcee
emmcee Member Posts: 9

Tinkerer

edited August 2023 in 2018 Archives
my acer e15 576g auto shutdown when battery use. but when ac plug there is no problem. pls help my laptop is months old

Answers

  • However it would be good for you to try this before:
    a) uninstall and delete the battery driver and then do step b;

    b) disable fast start up in the power options and disconnect the notebook from power! Then press the battery reset button (1) for five seconds and leave the notebook off for five minutes and test!


    c) Check if there is a warranty seal on the bolts! If it does not, open the memory compartment and check that the interlock button (2) is pressed down! If it is not, put some layers of electrical tape and make sure the notebook will still turn off the battery:
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  • Was this problem occurring before the bios update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If a battery reset does not resolve the problem, there may be more serious hardware problems.
    Rather than opening up the back cover & running the risk of voiding your warranty; the safest course of action would be to have your local Acer Center repair it under warranty.
  • @Wis! Do not void if there is no warranty seal on the bolts! However the @emmcee user can call the technical support and check if the opening of the ram compartment voids the warranty, which usually does not occur!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If the OP accidentally breaks something, it certainly will void the warranty.
    Even if nothing is broken, depending on how legalistic the local Acer Center; an astute technician will be able to tell if there had been prior manipulation & may choose to void the warranty.
  • In this case you are correct in stating that if the user breaks a part, it will violate the warranty! I do not think it will violate the warranty, but I always ask for it to be verified with the technical support of the region and also ask to check if there is any warranty seal on the screws!
    I myself asked this question to Acer-Karp and they informed me that if the user did not break any part or did not damage something in the notebook when opening the notebook, there will be no problem with the warranty! However I do not know the Philippine legislation and so it is recommended that he ask the technical support!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    edited October 2018
    The final arbiters are the OP & the local Acer Center.  It's is definitely no one else, here in this forum, who will bear the responsibility for the repair.
  • I would like you to @Wis take a look at these two topics in which two users ACE confirm what I told you:
    https://community.acer.com/en/discussion/537987/hdd-upgrade-means-lose-the-warranty
    https://community.acer.com/en/discussion/537987/hdd-upgrade-means-lose-the-warranty
    However you can remove this question by sending a private message to Acer-Karp!
    However, it is always recommended that the user contact the support to verify the possibility of opening the notebook or not!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • emmcee
    emmcee Member Posts: 9

    Tinkerer

    i reset the battery and unistall driver and install it again nothings happen. i think the new bios update is the cause why my laptop suddenly stop when AC adapter un plug. i have goood battery life
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If you think that the UEFI update is the problem, what happens when you revert to the older version?
  • As you updated the bios, it is recommended to enter the bios, click on load setup defaults and then press f10 to save when exiting! That way you will correct any bug that existed in the previous version!
    If this procedure does not work, I would try to verify that the problem can be solved by pressing the interlock button again as I told you in the previous tip! However it is important to check with the technical support of your country, if opening the notebook violates or not the guarantee!
    The bios downgrade procedure is much riskier than the bios update itself and I would only do it if the other options did not work!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)