Shutting down when battery use but when plug ac theres no shutting down

mclaree
mclaree Member Posts: 4 New User
edited September 2023 in 2019 Archives
My laptop shutdown with out warning when i use battery but when i plug ac adapter theres no shutting down. What is the problem of my laptop? My laptop is months old

Answers

  • mclaree
    mclaree Member Posts: 4 New User
    I have acer e5 576g
  • mclaree
    mclaree Member Posts: 4 New User
    Pls help its so annoying when i have works in laptop 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Here is an explanation.
    Contact your local Acer Center for repair under warranty.
  • mclaree
    mclaree Member Posts: 4 New User
    I think the new update of bios
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Tooling about in the UEFI is exponentially more hazardous than in BIOS. Irrespective of the pathogenesis, the safest route would be Acer repair under warranty.  Bricking your device will be an unhappy affair.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited October 2018
    However it would be good for you to try this before:
    a) uninstall and delete the battery driver and then do step b;

    b) disable fast start up in the power options and disconnect the notebook from power! Then press the battery reset button (1) for five seconds and leave the notebook off for five minutes and test!


    c) Check if there is a warranty seal on the bolts! If it does not, open the memory compartment and check that the interlock button (2) is pressed down! If it is not, put some layers of electrical tape and make sure the notebook will still turn off the battery:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Was this problem occurring before the bios update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rezvan
    Rezvan Member Posts: 6

    Tinkerer

    mclaree said:
    My laptop shutdown with out warning when i use battery but when i plug ac adapter theres no shutting down. What is the problem of my laptop? My laptop is months old
    Hi, I am having the same issue with my laptop (Acer F5-573T). My computer is only 2.5 years old and I have verified that the battery is still in good condition. The computer shuts down without warning randomly when I am on battery (I can't consistently re-produce the issue - it happens randomly and without any warning). The problem does not occur when I am using the computer on AC power (using the AC adapter).

    I have tried the following:
    1. Reinstalled Windows 10
    2. Updated the BIOS
    3. Disabled the Intel Parameter Service which was causing a lot of errors in the error logs

    None of these things solved the issue.

    I took my computer to my local Acer authorised service centre and they could not figure it out.

    Has anyone been able to resolve this problem or have any suggestions on what it could be?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited August 2019
    @Rezvan Check if there is a warranty seal on the bolts! If it does not, open the memory compartment and check that the switch button (2) is pressed down! If it is not, put some layers of electrical tape and make sure the notebook will still turn off the battery:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rezvan
    Rezvan Member Posts: 6

    Tinkerer

    @Rezvan Check if there is a warranty seal on the bolts! If it does not, open the memory compartment and check that the switch button (2) is pressed down! If it is not, put some layers of electrical tape and make sure the notebook will still turn off the battery:


    Thanks @egydiocoelho - I followed your suggestion and put some electrical tape on the piece that presses the interlock switch down and it seems to have worked. I have not had any unexpected shutdowns for the past few days. Hopefully this has solved the issue. Thanks for your help!