Acer Promised Microsoft Office for Swift3

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athhar_
athhar_ Member Posts: 3 New User
Acer has Promised Microsoft Office for the new Acer Swift 3 (Core i5, MX150 graphics, 128gb ssd). But now when i open up word in my new acer swift 3 it is asking for activation key. What is the activation key? or were u just preinstalling a 1 month trial?

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  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Do you have a link that shows this promise? Jack E/NJ

    Jack E/NJ

  • athhar_
    athhar_ Member Posts: 3 New User
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    Well in India Acer advertises that swift 3 comes with MS office. When brands do that they are supposed to provide at least 1y office 365 subscription. That's what other brands do here in India.
  • Ecip
    Ecip Member Posts: 84 Fixer WiFi Icon
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    MS Office is subscription based now??? Wow.... glad I switched to LibreOffice even more so years ago.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    @athhar_ >>>Well in India Acer advertises that swift 3 comes with MS office. When brands do that they are supposed to provide at least 1y office 365 subscription. That's what other brands do here in India.>>>

    Do you have a links that show these promises? Jack E/NJ

    Jack E/NJ

  • MaxGamer
    MaxGamer Member Posts: 110 Skilled Fixer WiFi Icon
    edited October 2018
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    athhar_ said:
    Acer has Promised Microsoft Office for the new Acer Swift 3 (Core i5, MX150 graphics, 128gb ssd). But now when i open up word in my new acer swift 3 it is asking for activation key. What is the activation key? or were u just preinstalling a 1 month trial?
    @athhar_
    As told by @JackE , can you please attach the link or the image which verify your claims? Also as per my knowledge, it will be a 1 month trial of Office 365 which will be activated when you add a Microsoft account on the device. 

    It is possible that the same is printed on the specs label on the outer box of your Swift 3. Kindly have a look at it.
    Don't forget to accept my answer if I was able to help you out!
    Just a tech enthusiast who tries to help other people : )

    Acer Nitro AN515-52-593F ||Intel Core i5-8300H upto 4.00 GHz/GTX1050/8GB 2666 MHz DDR4 RAM/1TB 7200RPM HGST HDD+16B Intel Optane Memory||

    Acer Support: https://support.acer.com/
  • Jay_forever
    Jay_forever Member Posts: 4 New User
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    i didn't find the product key for the activation of ms office 
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    You must contact the vendor/seller who promised the activation key in their sales advertisements. Please show link to this promise. Jack E/NJ

    Jack E/NJ

  • mathav
    mathav Member Posts: 7

    Tinkerer

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    athhar_ said:
    Acer has Promised Microsoft Office for the new Acer Swift 3 (Core i5, MX150 graphics, 128gb ssd). But now when i open up word in my new acer swift 3 it is asking for activation key. What is the activation key? or were u just preinstalling a 1 month trial?
    Did the issue get solved. I bought an acer swift 3 yesterday and i am having the same problem
  • Zahirah
    Zahirah Member Posts: 1 New User
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    Hi, why i need to subscribe the office 365 premium and cannot get the free activation office????
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Sorry, you've posted to an ACER users forum. We are not ACER or Microsoft employees or customer service. Please contact ACER or Microsoft in your region. Jack E/NJ

    Jack E/NJ

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon
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    There are 3 different issues:

    Some specific computer models in SOME countries come with Office 2019 (permanent license).

    Some specific computer models in SOME countries come with 1 year Microsoft Office 365.

    https://community.acer.com/en/discussion/553262/us.answers.acer.com/app/answers/detail/a_id/34248/session/L3RpbWUvMTYwNDk0Mzg0Mi9nZW4vMTYwNDk0Mzg0Mi9zaWQvZlVWJTdFSU85cU0wMVhlQ2hZUDlKS3N3UFIyZHBsSE53a0RGOHNWM0VUVHZEbzQyZ2phRU10VGlJZkE1WFc1OFFzVWZIRURFdW5sM1gybnElN0VXeEVOOWNKZ3IwV1BqRXV3Nml1eVdmNDF5RUJhZ04yblNzUnJXMEFndyUyMSUyMQ%3D%3D

    https://www.youtube.com/watch?v=zetZh7zGgOA

    Then 99% of the rest of the Acer computers come with 1 month free trial of Microsoft Office 365.

    https://www.acer.com/ac/en/US/content/software-office365



  • mathav
    mathav Member Posts: 7

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    Zahirah said:
    Hi, why i need to subscribe the office 365 premium and cannot get the free activation office????
    I am also facing the same problem. I talked to vendor also. Vendor is saying let's format and reinstall OS. This is not correct. Acer is basically cheating us by saying we give Office for free and now it asks subscription
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    If it was mine, I'd probably follow the vendor's advice and do a full erase everything ACER factory reset to see if it activates. If not, then contact your regional ACER service center with your machine's serial number id (SNID) to find out why. Jack E/NJ

    Jack E/NJ