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New PC Acer predator helios 300 : DPC_WATCHDOG_VIOLATION and CRITICAL PROCESS DIED

atelierdeclicatelierdeclic Posts: 2Member New User
Hello,

I have multiple blue screen with error code "DPC_WATCHDOG_VIOLATION".

The computer is new, it is the Acer predator helios 300 with a GTX 1060. Also, the PC is not mine, but is the customer's computer. So, I don't have always access to it.

I checked with the software "bluescreenview", but there was no information at all.
I tried to update the graphic card drivers ( uninstall the driver properly, then reintall it ). I also disabled fastboot.

It seeems it's not really better. Now, the last error code was not anymore dpc watchdog (until now), but "CRITICAL PROCESS DIED" this time.

Have you any idea about what I could do ?
Thanks for you help.

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