Brand new laptop gone

Sqtoo
Sqtoo Member Posts: 2 New User
edited August 2023 in 2018 Archives
So someone bought me a new aspire laptop and had it delivered to my house.  It was supposed to be delivered 2 days ago but I never got it.  Is there a way to find this unopened laptop?  I already filed a report.  Thanks

Best Answer

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Answer ✓
    Hi Sqtoo,
    Sorry to hear that. If you can get a receipt for  the online order,and only if you have the computer's snid number then acer can help you by marking the product as stolen in there records.That way if any one calls acer for support on your computer, acer will notify.But if you do not have a serial number or  snid, then unfortunately they cant help you.Please also check with your neighbors if they have collected the computer on your behalf.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Sqtoo,
    You can check the store where the laptop was purchased from.Every laptop when shipped out has a tracking number when shipped. Please ask for the tracking number and carrier name , from the place of purchase to track the computer. Also check with acer support center for any further information.
    http://www.acer.com/worldwide/support/

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Sqtoo
    Sqtoo Member Posts: 2 New User
    Thanks Kamalika.  It was a gift ordered online and usps said that it was delivered and left at the front porch.  They were not very helpful at all... is there a way for Acer to help track the laptop? I already filed a police report.
  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Answer ✓
    Hi Sqtoo,
    Sorry to hear that. If you can get a receipt for  the online order,and only if you have the computer's snid number then acer can help you by marking the product as stolen in there records.That way if any one calls acer for support on your computer, acer will notify.But if you do not have a serial number or  snid, then unfortunately they cant help you.Please also check with your neighbors if they have collected the computer on your behalf.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Sqtoo,
    Unfortunately unlike a smart phone laptop cant be tracked. So acer wont be able to do that. But you could possibly check with the site from where you ordered this gift. If they can help you with an snid ,you can use that to contact acer.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!