Acer Aspire Switch 10 SW5-012-19RC Webcam Issue

OGAlex4D

I have recently performed a factory reset on my switch 10, however keeping it at Windows 10 instead of the Windows 8 it shipped with. I know a common issue is with webcam drivers for these models once upgraded to Windows 10. The fix seems to be a download from the Acer support website, which is a manual update driver to install. 

However, my model has no such upgraded driver listed when I search by serial number. I instead tried searching another very similar model (the SW5-011) and it had the driver, which I tried, and Windows said it was updated and needed to restart, just as listed in the instructions, but this did not work. Im guessing because they weren't for my model. Any suggestions? This thing is almost useless to me without the webcam. Thanks.

Sharanji

OGAlex4D 

The cause might be antivirus software that’s blocking the webcam or camera, an outdated webcam driver, or your privacy settings.  Please try the below mentioned steps to fix the issue : 

>>>Check your privacy settings

If you recently updated Windows 10, you may need to give apps permission to use the camera. This is because in newer versions of Windows 10, some apps don’t have default access to the camera. To let apps access the camera, select the Start  button, and then select Settings  > Privacy > Camera. Then turn on Allow apps to access your camera. After allowing access to the camera, you can choose which apps can access it under Choose which apps can access your camera.

>>>Edit registry

Hold the Windows Key and Press R. Type regedit and Click OK. Browse to

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform

Right click on the Platform subfolder from the right pane and choose New > DWORD (32-bit) Value.

Name the value “EnableFrameServerMode”. Double-click it and set the value to “0”.

>>>Check for an outdated webcam driver

Select the Start  button, type Device Manager, and then select Device Manager from the search results.

Find your webcam under Imaging devices or Sound, video and game controllers.

Press and hold (or right-click) the name of your webcam, and then select Properties.

Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. If it’s there, your webcam was designed before Windows 10 and you'll have to replace it with a newer webcam.

If you don't find a file name that includes stream.sys, try rolling back your webcam driver.

>>>Roll back your webcam driver

In Device Manager, press and hold (or right-click) your webcam, and then select Properties.

Select the Driver tab, select Roll Back Driver, and then choose Yes. (Note that some drivers don’t provide a rollback option.)

After the rollback is complete, restart your PC, and then try opening the Camera app again.

If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes.

>>>Uninstall your webcam driver and scan for hardware changes

In Device Manager, press and hold (or right-click) your webcam, and then select Properties.

Select the Driver tab, select Uninstall > Delete the driver software for this device, and then select OK.

In Device Manager, on the Action menu, select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your device, and then try opening the Camera app again.

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