missing of two base system device

mwimbajr
mwimbajr Member Posts: 1 New User
edited March 22 in 2018 Archives
my acer is E1-531 edition, has a problem of missing out the other device especially double base system device which made me to fail to install printer program of cannon image runner 2420 in mp laptop. please i need your help very fast to solve the problem. i hope i will a resolution as soon as possible  

Comments

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    edited October 2018
    Open device manager. Locate in Other Device, and right click the base system device and choose properties.
    Select Details, then Hardware Ids; You can check the hardware IDs in the list, then apply the code on the device website to search for the corresponding drivers.
    The Hardware Id Value should be like follows. The VEN code means vendor and the DEV code means device. (In the example below, the VEN code is 15AD and the device is 0740.)
    Go to https://pci-ids.ucw.cz/. Then you can use the VEN code and the DEV code to what the Base System Device stands for.
    After you figure out what the device is, you can go to the Acer support website or the specific device manufacturer’s website to download the driver. It’s recommended to go to the Acer  website first, and try installing the customized driver.
    https://www.acer.com/ac/en/US/content/support-product/4097?b=1


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