Black Screen, Keyboard and BIOS update

ArgonautSun

I am regularly encountering black screen problems on my laptop.  Everytime it happens I have to uplug my battery and leave my laptop for a day and it will work again like nothing happened. Lately it has become very often to the point of recurring in just an hour. The last time (or as I thought it would be) it happened, it my method no longer worked so instead I tried to reset my laptop but still, I just encountered it. A friend told me told just drainthe laptop and now I am using my laptop again like nothing happened.

Also, everytime I restart my laptop some my keys don't work. I don't think it's the keyboard at all because they change from time to time.

There is a warning on the BIOS updates provided by the support page and I don't which should I download 

Kamalika

Hi ArgonautSun,
Please try these steps to take care of all your issues, specially black screen .

Boot in Safe Mode to troubleshoot and fix a black screen problem

You can get your computer to boot in Safe Mode in a number of ways, but in this case, you can do the following:

1. Start your PC.

2. At the sign-in screen, hold the Shift key down, click the Power button on the bottom-right, and select Restart.

   If you cannot see anything on the screen because of a black screen, then start your PC, as the blue Windows logo appears, press the power button and reboot again. Repeat these steps three times until you trigger Windows 10 automatic repair. Follow the on-screen directions and launch the advanced options menu.

3. Once you're the advanced startup menu, click Troubleshoot.

   

4. Click Advanced options.

   

5. Click Startup Settings.

   

6. Click the Restart button.

   

7. On the Startup settings, press 5 or F5 to enter in Safe Mode with Networking.

   

Once your computer is in Safe Mode, you can try the following troubleshooting steps:

How to reinstall your video driver

Another issue that can cause your computer to experience a black screen is a buggy graphics driver update, which you might have received through the Windows 10 update. Other times there isn't a problem with the update, but the video driver may have got corrupted causing to malfunction and display a black screen.

If the video driver isn't working correctly, you can uninstall it in Safe Mode, and then let the operating system reinstall the driver automatically upon restart.

1. Use the Windows key + X to open the power user menu and select Device Manager.
2. Expand Display Adapters.

3. Right-click the adapter and select Uninstall.

   Quick Tip: You can also select Delete the driver software for this device option to remove the driver from your computer. Sometimes, this is recommended, but if the operating system can't find the driver online, you'll need to download the correct driver for your video adapter from your PC manufacturer's website.

4. Click OK to confirm.

   

5. Restart your computer to complete the task.

Once your computer restarts, Windows 10 should automatically reinstall the video adapter driver and hopefully, the black screen will disappear.

If you're getting a black screen on a device that you upgraded from a previous version of Windows, you may need to download updated video driver from your PC manufacturer's support website to fix the problem.

How to disable fast startup

Sometimes the black screen problem keeps happening because fast startup is enabled on your computer.

While in Safe Mode, you can use the following steps to disable fast startup:

1. Open Control Panel.
2. Click on System and Security.
3. Click on Power options.

4. Select the Choose what the power button does link on the left pane.

   

5. Click the Change settings that are currently unavailable link.

   

6. Clear the Turn on fast startup (recommended) option.

   

7. Click Save changes.
8. Restart your computer to complete the task.

It's important to note that depending on your hardware configuration, your computer may not include support for fast startup.

How to disable high contrast

If you have high contrast enabled on your computer, it could also be the reason why you're getting a black screen.

While in Safe Mode, you can turn off high contrast using the following steps:

1. Open Settings.
2. Click on Ease of Access.
3. Click High contrast.

4. Select None from the drop-down menu to turn it off.

   

5. Restart your computer to complete the task.

Terminate Run Once processes

Run Once process can also the be the reason of black screen after signing into Windows 10.

To terminate Run Once processes on Windows 10, do the following:

1. Use the Ctrl + Shift + Esc keyboard shortcut to open Task Manager.
2. Check the Processes tab and Services tab and look for any instances of RunOnce.exe and RunOnce32.exe.
3. If you find an instance in the Processes tab, select the item, and click on End task. If you find an instance in the Services tab, right-click the item, and click Stop.
4. Click on File.
5. Select Run new task.

6. Type the following command to restart your computer:

   shutdown -t00 -r

7. Click OK to execute the restart command.

   

8. Restart your computer to complete the task.

Create a new user account

A problem with your user account can also be the reason your computer is experiencing a black screen.

You can see if your user account is causing the black screen by creating a new account while you're in Safe Mode.

To create a new user account in Safe Mode, do the following:

1. Open Start.
2. Search for Command Prompt.
3. Right-click the result and select Run as an Administrator.

4. Type the following command to create a new account and press Enter:

   net user tempuser /add

   Remember to change "tempuser" in the command for the name of the account you want.

5. Type the following command to change the account type to Administrator and press Enter:

   net localgroup administrators admin /add

   Don't forget to change "admin" in the command for the name of your account.

   

6. Restart your computer to complete the task.

Note that you're using Command Prompt instead of the Settings app to create an account. This is because, for some reason, Windows 10 won't let you create a new user account using Settings while in Safe Mode.

Once you restart your computer, sign in with the newly created account. If your computer is no longer experiencing a black screen, then the problem was something on your old user account.

If this is the case, you may want to switch to the newly created account -- for more help, you can use our guide to move your files, link your user profile with a Microsoft account, and to delete the old account.

Did these troubleshooting steps help you to fix the black screen problem? Please let me know.

ArgonautSun

@Kamalika Thanks! I will try these steps and give my feedbacks ASAP 

Kamalika

Hi ArgonautSun,
No problem . Shall wait for your response.

ArgonautSun

@Kamalika I have tried reinstalling my video driver, fast boot does not exist in the power options, I'm sure im not in high contrast mode. So far I haven't, encountered any black screens yet. Hopefully not again, ever. Thanks for the help! BTW My keyboards are working fine again IDK why maybe because I unplugged and plug it, not sure though. Do you recommend updating my BIOS? Mine is Insyde Corp. V1.08

Commodore_1995#

What is the exact model of your notebook? Some models have the black screen correction through the bios update! However I do not know if it is your case, because you did not inform the model of your notebook! Just update the bios if it's really needed!

ArgonautSun

TravelMate P236-M

Commodore_1995#

What version of bios is installed on your notebook? If the black screen problem is no longer occurring, there is no need to update the bios!

Kamalika

Hi ArgonautSun,
If the computer is not having any black screen issues any more, then I recommend you not to do any BIOS updates.