One of my usb 2.0 ports does not recognize any device

Traeks

from the moment i turned on my laptop, only one of the usb ports powers on the device but not recognize the device ( keyboard lights up but cant type). I have a helios 300 144hz

Rudy21

@Traeks

you can try uninstalling the USB drivers from device manager and restart the device. Once, done re-connect the ports and check if the device recognizes any USB drives.

Red-Sand

Right click your start button and select "device manager".

Click the drop down arrow next to your USB drivers and check if there is any yellow exclamation points shown.
If yes then try right clicking > Updating driver

Traeks

Red-Sand said:

Right click your start button and select "device manager".

Click the drop down arrow next to your USB drivers and check if there is any yellow exclamation points shown.
If yes then try right clicking > Updating driver

Tried this and no exclamation point

Traeks

Rudy21 said:

@Traeks

you can try uninstalling the USB drivers from device manager and restart the device. Once, done re-connect the ports and check if the device recognizes any USB drives.

I have tried this before and doesnt work

Red-Sand

Then it's probably a good bet to contact Acer and have them repair it under warranty.

Rudy21

@Traeks

it could be the port itself might gone bad. There's another way to check if this little trick works if it does not then i would suggest to contact acer support for help

> Turn off the device
> go to BIOS by pressing "F2" while powering up the device
> Press F9 and hit enter to set the BIOS to defaults
> press F10 to save and exit

Upon exit connect the device and check