recovery

ar9g6j3l
ar9g6j3l Member Posts: 1 New User
edited November 2023 in 2018 Archives
hi can anyone tell me if its normal when you press esc refresh and power a screen appears and it says chrome os is missing or damaged is that just a message just incase you want to do a recovery. if that message shouldnt be there then what message should be there. my computer works but it seems a little slow.

Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    edited October 2018
    It's upsetting, but not anything to be alarmed about.  If you've not created a recovery USB drive, it's a good idea to do so.  It comes in handy if the system image for factory reset does not work.  The recovery medium is an excellent way to smite malware dead, if your device becomes infected while in Developer Mode.  If you cannot find a match for the model of your device, when using the recovery utility; use the name on the bottom of the "Chrome OS is missing or damaged" screen.
    You can try a Powerwash (factory reset) to speed things up.  The Powerwash will delete all personal files, so it's important to back them up to a separate flash drive from the recovery drive & ensure that the Chrome browser has been synchronized.