Acer A114-31-c2nb crashes

Pontus2626
Pontus2626 Member Posts: 1 New User
edited August 2023 in 2018 Archives
Hello! 
Was in the store yesterday and bought this laptop acer a-114-31-C2nb. After setup it is ready to surf etc, but after like 1-2minutes it get blue screen and says ”a problem has occured on the computer. It must be restarted. First incorrect information Will be collected....”

What to do, is it broken from the factory or is it something to fix??
thanks


Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If you have a Blue Screen of Death on day 1, it's never a good sign.  Best thing would be to return it for a full refund.

    If that is not possible, error messages are necessary in order to troubleshoot.  Either copy down the error messages or upload a photo of the BSOD to this thread.