I recently bought a Swift 3 SF315-52g, and I want to transfer some files from my Samsung Galaxy S7 to the laptop. However, when I tried connecting my phone to the laptop via USB (like I have done with my old Dell for years), the laptop does not even recognize the phone being plugged in. The phone gets charged, but there is no indication on the laptop that a phone is connected. I tried every USB port on my laptop, but no luck.
Device Manager should refresh when a new device is connected through the port. It does not refresh when I plug in my phone.
I chatted with Acer and called their support and they were not able to help me (and in the second case, said I would have to pay $199 for extended support to fix this. WTF?). I know it is not a problem with the cable, as I tried plugging in my phone to a school computer (I am in college) and it worked like a charm. It recognized my phone and I was able to open up the device.
Any ideas on how to fix this? Acer support was no help.