I need help, please.

numb
numb Member Posts: 1 New User
edited March 2024 in 2018 Archives
Hello everyone, I am new here. I have a problem with my wi-fi. It's disconnecting randomly and I have to close the wi-fi and then open again. I couldn't detect the exact problem because it's just happening randomly. I didn't try on another router but I don't think there is a problem in the router I use. Because, it works perfectly in another devices in home.

Sometimes it doesn't goes off and I think ''oh it's fixed'' but then suddenly goes off. It was not a big problem because closing and opening wi-fi is not a big deal, just takes 3-5 secs. But if I want to play video games or watch something, then it's really disturbing. If you need any information of my pc, just tell me, I will provide.

I will be waiting your answers, thank you in advance.

Comments

  • What is the exact model of your notebook? Example: V3-571!
    Did you try to uninstall and delete the driver in the device manager and leave the wifi network card only with the default windows driver? After doing this restart your computer!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi,

    Try to reinstall the wifi drivers. 
    Image result for cmd as administrator
    and also try the below steps in command prompt.Type in cmd to search for Command Prompt. Press ctrl + shift + enter to launch Command Prompt as administrator

    run the commands for Internet connection issues in the Administrator command prompt window.


    netsh winsock reset

    netsh firewall reset

    netsh int ip reset resetlog.txt

    ipconfig /flushdns

     

    netsh int tcp set heuristics disabled
    netsh int tcp set global autotuninglevel=disabled
    netsh int tcp set global rss=enabled

    Accept if its Helpful.   B)