Switch 3 in permanent sleep mode with blank screen - BIOS problem??

EpicMe
EpicMe Member Posts: 1 New User
edited November 2023 in 2018 Archives
Hi All
Does anyone have any advice as to how to resolve a BIOS issue? My Switch 3, which was bought in May, is powered up with the blue LED light illuminated, but the screen is blank.
Another remote helpdesk has told me that the BIOS has become confused and is not detecting inputs from the power button. 

We've done a forced shutdown and everything else suggested in chat rooms. Apparently the next step is to strip down the laptop and remove the battery, but this is also is apparently best done by a computer boffin - It's Sunday and I need the laptop in working order tomorrow morning.....did not expect this of a 4 month old laptop.

Tearing my hair out.

All help gratefully received. 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited September 2018
    What is the exact model of your notebook? Example: V3-571!
    Did you verify that the problem persists when connecting an external monitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi @EpicMe,

    Try to enter your Sn number or Snid in the link below and you will get the bios version.

    https://www.acer.com/ac/en/ID/content/drivers

    Hope it will help you.
    Accept if its Helpful.   B)