Vertical Red Lines on acer predator xb271hu

Hypnatised
Hypnatised Member Posts: 1 New User
edited February 14 in 2018 Archives
I bought a refurbished acer predator xb271hu from Acer's certified refurb store on Ebay. The instant I turned it on, the left half of the screen had red vertical lines. They only show up on dark blacks. I've tried different display port cables, and ports on my GPU. It even shows the red vertical lines if nothing is plugged in. Would I have to RMA it with acer or go through Ebay?

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi,
    Please go to the BIOS and check if the lines are there too. Steps to follow.
    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter the BIOS.On this screen please check if the lines are visible. If they are there. Its a hardware issue. Please contact acer. If you do not see the vertical lines.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.
    5. Ones computer restarts , do a factory reset. Steps to follow.
    6. Go to settings
    7. click Update and Security./ Recovery

      Click reset- get started.

      Click Remove all files

      Click Remove files and fully clean the drive.(may need to connect charger if laptop)

      Reset initiated(Will take 2-3 hrs). 

    8. Ones reset is done turn on and check if issue resolved. Please let me know if this could fix your issue


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