My acer laptop turn off when charging cord is removed. who can i resolve this issue?

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hamxaali3600
hamxaali3600 Member Posts: 1 New User
edited August 2023 in 2018 Archives
 who can i resolve this issue?

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  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
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    Hi Hamxaali3600,
                 In order to fix the issue I will recommend you to do battery calibration. But before going into that. Please do  the following steps.
    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter the BIOS.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.  Ones the computer restarts ,shut it down again. Now connect the AC adapter and charge the computer for 6 hrs. By 6 hrs the battery should show 100% charged. 
    5. Ones fully charged, remove the charger and turn on the computer and see how long it stays on.
    6. If it shuts down in an hr or so, recharge the computer to 100%. Restart the computer again. Remove the charger. This time the computer should work fine without a charger. 
    7. If this does not resolve the issue then you may have to replace the battery. Hence contact acer customer support.
    8. Please let me know if this issue is resolved.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    edited September 2018
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    Hi @hamxaali3600,

    Try to reinstall the battery drivers. follow the steps below. 
    1. Press the Windows key + X on the keyboard.
    2. Select the device manager .
    3. In Device Manager, click > or + sign next to Batteries.
    4. Right-click Microsoft ACPI-Compliant Control Method Battery, click Uninstall and restart the unit. Hope this will work for you.
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    Accept if its Helpful.   B)