Cannot Setup

willy99

I have a new Acer  Chromebook.I am trying to set it up.I turned it on and tried connecting through my router.It says-Not connected to internet but when I click on the icon on bottom of screen it says connected to my router.How do I set it up?

TECH_MAN

Try shutting down your CB, unplugging your router and modem (for about 30 sec), plug modem in, after initialized (about 1 min), plug in your router, let it initialize (about 1 min), then start your CB. I'd bet some money that this will will resolve your issue. Also, it's a pretty good idea to check/verify that your router is up to date, (firmware).

Sharanji

willy99 

Please follow the steps in the below weblink on how to setup my Acer Chromebook and configure Chrome OS for first time use.
https://in.answers.acer.com/app/answers/detail/a_id/54848/~/setting-up-your-acer-chromebook

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christy1

Hi @willy99,

Try to do a power wash on the unit. 

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Click Restart.
4. In the box that appears, click Powerwash  Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your chromebook 
   • Check if the problem is fixed

wis

Try Chromebook First Time Setup or How to Connect Chromebook to WiFi.