Hello I have a Bamboo ink pen paired in my acer sp513-51-57JP but it dont paint in the screen.

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cadiz12
cadiz12 Member Posts: 1 New User
edited March 18 in 2019 Archives

Hello I have a Bamboo ink pen paired in my acer sp513-51-57JP but it dont paint in the screen.¿What can I do? Thanks

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
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    Hi @cadiz12,

    Was it working before? check the battery of the pen. Try to unpair the pen and then connect it back again. If still you have a prob then follow the below steps.

    Go to Device Manager, expand Human Interface devices, scroll down to HID-compliant pen and check the driver. Also you could check the settings for Pen and Windows ink, go to Start, settings, Devices and click Pen & Windows ink.







    Accept if its Helpful.   B)
  • randomperson
    randomperson Member Posts: 1 New User
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    Hi, 
    I have the same problem. 
    I tried following these instructions, but I don't see an HID-compliant pen device in my device manager. I'm thinking that's the cause 
    Any other solutions plz?
  • Robbvb
    Robbvb Member Posts: 2 New User
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    Hi, 
    I have the same problem. 
    I tried following these instructions, but I don't see an HID-compliant pen device in my device manager. I'm thinking that's the cause 
    Any other solutions plz?
    Also same problem - anyone any closer to resolving this?