Acer Nitro 5 Turns off randomly when plugged in also doesnt turn on when unplugged.

KrisperofKFC
KrisperofKFC Member Posts: 3 New User
edited November 2023 in 2018 Archives
This laptop is new I got it about 2 or 3 weeks ago. I noticed when I first got it but when I plug it out it doesn't work.
I think either the battery just isn't good or there is something wrong with the computer.
Any help would be appreciated because in all honesty I dont want to have to return it and wait for another one because I just love using it for gaming because my old laptop broke.
Thanks.

Answers

  • KrisperofKFC
    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

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  • Also be sure to update your BIOs to the latest for your model:

    https://www.acer.com/ac/en/US/content/drivers
    - Hotel Hero
  • KrisperofKFC
    KrisperofKFC Member Posts: 3 New User
    Thanks for all the help.
    Sharanji is there any tutorials that you would be able to link me because that sounds kind of complicated. Thanks!