Microphone not installed

NH91
NH91 Member Posts: 4 New User
edited March 1 in 2019 Archives
Hello,

I have an Acer (model no. D16H1) with windows 10. Recently, my microphone stopped working. It was working before as I was using my laptop to make phone and skype call just a couple of weeks ago.
Troubleshooter can't find any problems. Any of the solutions I can find online are not helping. When I go to 'Sound' and to the 'Recording' tab as many websites suggest, I just see a note 'No audio devices are installed', and I can't do anything else in that tab.

I would appreciate it if you could help me get my microphone back to work as I desperately need it for work.

Nina

Answers

  • NH91 
    Please download and install the updates platform drivers for this device :  
    Platform Drivers Installer : Download
    Download and open the downloaded folder, then open the script folder and run the "install_all" file.

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  • NH91
    NH91 Member Posts: 4 New User
    @Sharanji
    Did not work.. :( any other ideas?
  • LeoHardy
    LeoHardy Member Posts: 1 New User
    edited April 2019
    omg what the hell is Acer's problem? I'm up all night trying to find drivers for windows 10 and all the drivers I find online don't work. I'm never ever buying an Acer product again and I'm gonna spread Acer's bad service so that no one buys this *****. The worst service and the worst products. People don't waste your hard earned money on this *****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!