vn7-793g plugged in not charging.

anonymose
anonymose Member Posts: 1 New User
edited November 2023 in 2018 Archives
Hello , my new Aspire V 17 nitro only works when plugged in. The battery is at 0% and shows plugged in not charging. I've tried the restart battery method found in other post, also the new chip set driver. I am now out of ideas, any help would be greatly appreciated.

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Anonymose,

    If your laptop refuses to charge the battery even though it acknowledges that it's plugged in, here's what you need to do:

    • Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
    • Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
    • Right-click on each item and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
    • Restart down your laptop and plug back the charger and check.
    • Click the battery icon in the system tray and you should see that your laptop is plugged in and charging.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @anonymose

    This actually happened to one of my laptop. I suggest uninstalling the battery drivers while the device is still plugged in. Once done, restart the device. Also, perform BIOS default and check if it makes any difference.
    Click on 'Yes' to accept my comment as answer