Acer Aspire 5733z missing CD/DVD Drive

tereeba

I have a Acer Aspire 5733z laptop and even after I installed Windows 10 my CD/DVD drive was working. Now it just stopped and I look in device manager and it doesn't even show up. What should I do? Thank you!

Jack22

@tereeba

Show hidden (Unhide) CD/DVD Devices in Windows 10

Navigate to This PC -> Manage -> Device Manager -> View -> Show hidden devices

Solution 2. Uninstall IDE ATA/ ATAPI Controllers

If solution 1 (show hidden devices) does not solve the problem, please continue.

Step 1. Locate the DVD/CD-ROM drives and IDE ATA/ATAPI controllers items. Right-click on each entry present under both "DVD/CD-ROM drives" and "IDE ATA/ATAPI controllers" sections one by one and select Uninstall.

Step 2. Right-click again these items and select Scan for hardware changes this time.

Step 3. Reboot your computer after these changes. 

Solution 3. Update or reinstall CD/DVD Driver

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

Step 1. Press the Windows logo key + R to open the Run dialog box.

Step 2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Step 3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.

Step 4. When you are prompted to confirm that you want to remove the device, click OK.

Step 5. Restart the computer.

Click on 'Yes' if the comment answers your question!

Kamalika

Hi Tereeba,

Try the following steps and see if issue is resolved

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Method 1: Use the Hardware and Devices troubleshooter

To open the Hardware and Devices troubleshooter, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.
2. Type control in the Run dialog box, then press Enter.
3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next method.

Method 2: Check BIOS settings and chipset drivers

1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.
2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current. 

If your problem is not solved, try the next method.

Method 3: Update or reinstall the driver 

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.
2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
4. When you are prompted to confirm that you want to remove the device, select OK.
5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 4: Remove and reinstall IDE/ATAPI drivers 

To remove and reinstall IDE/ATAPI driver, follow these steps:

1. From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.
2. Expand IDE/ATAPI Controllers, and then:
   • Select and right-click ATA Channel 0, and then click Uninstall
   • Select and right-click ATA Channel 1, and then click Uninstall
   • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall
   • If there are additional entries, right-click them and then choose Uninstall
3. Reboot the device.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 5: Fix corrupted registry entries 

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.
2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
3. In the navigation pane, locate and then select the following registry subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right pane, select UpperFilters.
   
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
5. On the Edit menu, select Delete.
6. When you are prompted to confirm the deletion, select Yes.
7. In the right pane, select LowerFilters.
   
   Note If you do not see the LowerFilters registry entry, go to the next method.
8. On the Edit menu, select Delete.
9. When you are prompted to confirm the deletion, select Yes.
10. Exit Registry Editor.
11. Restart the computer.

Note To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

Important:

• Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restorationin case problems occur.
• After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.