System freeze while playing games (All drivers updated, even tried reinstalling windows)

JoeHello

Hi,
so I just bought the Helios 300 on tuesday and I'm having a lot of issues with it. It worked fine for a couple of days, but I the laptop started freezing yesterday. It always happened 3-5 minutes after opening a game, and it happened around 10 times yesterday. The computer freezes completely and I can't press any buttons. All I can do is to reboot by holding the power button. 
I used Driver Booster 5 to update all the drivers on the computer, I updated the BIOS with the link provided by Acer staff in another discussion on the same topic. Nothing helped. Today I spoke with Acer on the phone and they told me to reinstall windows and delete everything I had on it. It took hours and it just completed. I reinstalled steam and PUBG and within 30 seconds of opening the game, the computer froze again. This is not what I expect from an expensive laptop like this. I would return it, but I bought the PC in Norway and moved to England a couple of days ago. Not sure what to do here.

Red-Sand

Try reinstalling Acer's drivers from here:

https://www.acer.com/ac/en/US/content/drivers

Driver booster works well for what it does but Acer creates their own hardware (custom) so using their drivers works best.

Enter laptops model info into the link above and grab all the Intel drivers, Realtek and Nvidia and see if it fixes the issue.

JoeHello

Red-Sand said:

Try reinstalling Acer's drivers from here:

https://www.acer.com/ac/en/US/content/drivers

Driver booster works well for what it does but Acer creates their own hardware (custom) so using their drivers works best.

Enter laptops model info into the link above and grab all the Intel drivers, Realtek and Nvidia and see if it fixes the issue.

I tried this and it worked for a couple of hours without problems. It happened again right now. 

Red-Sand

Then windows might have auto updated the drivers.

Right click your start button and select "device manager". Then right click > properties on each driver you downloaded and compare to the driver version you had installed.

If they did auto update then select the "rollback" option in properties. (This will prevent auto updates later)

..and actually if "rollback" is not greyed out on any of the drivers you installed then select it and rollback.

JoeHello

I’ve narrowed the problem down and I’m pretty sure it’s a file called RavBg64.exe that’s causing the problem. In different debug logs this file is crashing every time before the freeze. It’s the Realtek HD audio driver. I’ve tried uninstalling it and disabling it from the task manager. PC is still crashing while playing games.