Acer Aspire 3 A315-31 won't start up all the way/freezes

kittiemcs
kittiemcs Member Posts: 1 New User
edited August 2023 in 2018 Archives
I have tried to find a problem similar to mine but wasn't successful - I just bought this laptop and didn't get past setting up and setting a new desktop background. The laptop froze up completely so I restarted it via task task manager - ever since then it will start up but after logging in with my pin the desktop background is black and the taskbar doesn't show anything but the windows icon, I can't click on or open anything, not even via keyboard. I'm hoping someone here has a brilliant idea, I have created a service ticket but would love to be able to actually use my new laptop. It's not the screen, the landscape and time screen showing up as well as the pin screen are perfectly fine.

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