Broken screen coming back from repairs

BudahMonks

 I sent my laptop in for a faulty power button which seemed to only wanna work when it felt like it. I receive a call a few days later being told that they would not repair the faulty power button until my screen was repaired. Now im confused because the only issue that my laptop had when it was sent in is a faulty power button and i tell them that the screen had not been broken. They reassure me with photos that they swear that my laptop had arrived with a broken screen ( I used enough bubble wrap that i could of played basketball with it perfectly fine. The postal attendant even put extra air pockets which would prevent any movement inside the box at all). So being as they claim is arrived with a broken screen they offered to repair the screen at a cost of 687$ out of warranty cost (because it was not covered because of external damage source that is unknown) before they could do the warranty repair for the faulty button which is why it was sent into the repair center to begin with. So seeing as i paid 1000$ for the laptop in the first place they want me to pay for a new one before they will fix the warranty covered button. The screen cost 54$ for a replacement. In the end i was told they would not repair my laptop and not only that i get it back with a broken screen. So i can not recommend anyone purchasing their products and warn all if you do ,do not rely on the customer support and document any case you have before you send anything in. I personally feel scammed and feel the company is at fault and is simply trying to cover their own asses so they can get out of repairing a faulty product along with more than careless staff in their repair facilities.

Sharanji

BudahMonks 

Sorry to hear about your experience. Unfortunately Acer community is not a direct portal to Customer service, Acer employees may read the various topics posted here and you will notice that some Acer moderators may interact with members when appropriate. (case by case basis).

But primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. The Acer community is not design for direct customer support consultation, or complaints. 

Please send a private message to Acer-Manny with the serial number of your device so that they can check the case notes and help you address your concerns.
https://community.acer.com/en/messages/add/Acer-Manny 

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Manny-Acer_Retired

Hi BudahMonks,

I'm very sorry to hear that you're having issues with your Acer Predator laptop screen and warranty. Please check you PM for more information. 

NOTE:
Let me just clarify, the Acer Community (Forum Discussions), were designed as a peer to peer support community where Acer users help other Acer users with their questions or troubleshooting inquiries.

Although this community is not a direct portal to Customer service, Acer employees may read the various topics posted here and you will notice that some Acer moderators may interact with members when appropriate. (case by case basis).

But primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. The Acer community is not design for direct customer support consultation, case status, complaints, parts requests/orders or sponsorship/donations request, please use the appropriate channel/sources for your particular request.  

Thanks,
Acer-Manny